We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Position Title: Digital Fraud Analyst

Location: In-office/Hybrid, Chicago, IL

Position Overview:

The Digital Fraud Analyst plays a critical role in protecting CIBC and its clients from digital and transactional fraud. Operating in a fast-paced and dynamic environment, the Analyst is responsible for conducting moderate to complex research and analysis of online and mobile banking activity to identify, prevent, and mitigate suspicious or fraudulent behavior.

Key Responsibilities:

Monitor online and mobile banking authentication and transactional activity to detect and investigate suspicious behavior.Review online account opening applications for indicators of fraud or identity theft.Analyze patterns in client authentication and transactional activity to identify emerging fraud trends.Interact professionally and courteously with clients, whether they are victims or suspects, providing support and gathering necessary information.Prepare clear and concise reports and documentation of findings, ensuring alignment with CIBC’s standards and regulatory requirements.Collaborate with internal teams to escalate and resolve fraud cases efficiently.Stay informed on current industry fraud trends, scams, and best practices to proactively identify risks.Prioritize assignments effectively in a fast-paced, ever-changing environment, maintaining a strong focus on risk mitigation and client experience.

Core Capabilities:

Demonstrated experience monitoring online and mobile banking activity for suspicious transactions.Proven ability to review and assess online account applications for potential fraud.Strong analytical skills with the ability to recognize patterns and anomalies in client activity.Excellent interpersonal and communication skills, with the ability to interact with clients in sensitive situations.Critical thinking and sound judgment in prioritizing tasks and making decisions under pressure.

Additional Desired Skills:

Knowledge of current industry fraud trends, including common scams and emerging threats.Certified Fraud Examiner (CFE) or similar professional certification is an asset.Strong time management and organizational skills.

Minimum Qualifications:

College degree or equivalent experience.2–4 years of experience monitoring online and mobile banking applications for fraud.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $65,000.00 - $75,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 8th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Analytical Thinking, Bank Fraud, Communication, Customer Service, Data Analysis, Fraud Awareness, Fraud Detection, Fraud Disputes, Fraud Prevention, Fraud Protection, Researching