***This role is based at our corporate office in Dallas, TX***

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This is your chance to be part of Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As an Analyst, Customer Marketing Operations, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits. You'll help support the execution and optimization of customer marketing campaigns across multiple channels. Your insights and operational support will help shape how we connect with our customers, drive engagement, and increase brand loyalty. These campaigns drive millions of dollars in revenue for the company, our hotels, loyalty program and products, so your contribution can make a huge difference in Hilton's performance.

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HOW WE WILL SUPPORT YOU

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Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

\n\nGo Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night\nHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount\nPaid parental leave for eligible Team Members, including partners and adoptive parents\nMental health resources including free counseling through our Employee Assistance Program\nPaid Time Off (PTO)\nLearn more about the rest of our benefits\n\n

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

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**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

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Your role is important and below are some of the fundamental job duties that make your work unique.

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What your day-to-day will be like:

\n\nBuild, segment, target, track, test, deploy and monitor performance of personalized email, push and text-message (SMS) campaigns using our email service provider (ESP), Braze\nDevelop and utilize HTML/CSS and email/mobile marketing best practices to create and code templates and interactive customer experiences\nDevelop partnerships with outside vendors, internal constituents and other departments to support ensure goals remain aligned\nCollaborate with Customer Marketing Operations leadership and the wider marketing team to develop and implement new and creative approaches to customer and business problems\nExecute the directives of Hilton's mission, demonstrating the ability to work in a group dynamic\nChampion the “Customer-Centric” mindset, driving customer-first thinking\n\n

How you will collaborate with others:

\n\nYou will work with the Marketing and Technology teams to develop, test, and execute complex, personalized email and mobile communications to tens of millions of customers.\nYou will collaborate with industry-leading digital marketers on global campaigns using modern technologies that transform our guests' experiences.\n\n

What projects you will take ownership of:

\n\nYou will work closely with cross-functional teams — including Marketing, Technology, Data, and Creative — to manage campaign workflows, gather business requirements, perform quality assurance, and report on campaign performance.\nYou will coordinate marketing initiatives to ensure they are delivered efficiently, accurately, and with maximum impact.\n\n

WHY YOU'LL BE A GREAT FIT

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You have these minimum qualifications:

\n\nThree (3) years experience in email or mobile marketing\nExperience with at least two of the following languages: HTML, CSS, Liquid\nExperience with email editing software or enterprise email marketing platforms (e.g., Adobe Photoshop, Dreamweaver, Figma)\nExperience using HTML, CSS, or XSLT\nExperience with Word, PowerPoint, MicroStrategy, JSON\nExperience conceptualizing and communicating technical concepts to non-technical audiences\nHybrid schedule from Dallas, TX office (3 days per week in office)\n\n

It would be useful if you have:

\n\nBA/BS Bachelor's Degree in marketing, data analytics or a comparable field\nWorking knowledge of GIT (SourceTree), Postman, JIRA\nUnderstanding of email mobile marketing industry trends and best practices\n\n

WHAT IT IS LIKE WORKING FOR HILTON

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Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

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It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

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We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.