Returning Candidate? Log back in! Analyst, Customer Experience Location US- ID 2025-4696 Category Development Position Type Full-Time Remote Yes Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. Pay Range USD $58,460.00 - USD $70,434.00 /Yr. Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm CST Overview

The Analyst, Customer Experience ensures efforts are in alignment with our customer focused efforts within the CX/DX department. The Analyst, Customer Experience will help envision, design, and create prototypes of positive customer interactions. Journey maps, ideation, and other facilitated events to enhance customer experience will be led by this role. Identifying and serving key stakeholders is critical to this role. The Analyst, Customer Experience will utilize their technical competency to facilitate prototyping activity.

 

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Responsibilities

How do I make an impact on my team? 

Use empirically proven ideation techniques to generate design ideasDocument and produce experience artifacts including but not limited to customer journey mapsResearch and document customer interactions and implement improvementsResearch competitors/partners/companies and document findingsRepresent the voice of the customer (VoC) for a portfolio of productsConduct experience tests to determine meaningful implementation of new featuresSchedule and coordinate meetings and events led by the experience departmentCreate process documentation and work instructionsCreate and maintain dashboards and/or team pagesOther duties as assigned Qualifications

What our team expects from you?

The ideal candidate will possess a bachelor’s degree in a business or technology related area of study and typically has 0-3 years prior professional experience with research and analysis or prior applicable academic experience. Equivalent experience may be considered in lieu of a formal degreeExperience researching trends and experiencesKnowledge of driving product ideas from concept to prototype is a plusPrior experience leading VoC efforts at an enterprise level is a plusHold or be willing to obtain at least one certification recognized by a customer/user experience leader (CXPA, Forrester, Medallia, Neilsen Norman Group, HFI, IAOIP)Knowledge of healthcare industry practices, HIPAA, and applicable data privacy practices preferredParticipate in, adhere to, and support compliance program objectivesThe ability to consistently interact cooperatively and respectfully with other employees

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