About us

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs. DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

\n

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between. 

\n

We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities and being the global benchmark for responsible business practice.

Responsibilities

Location: Bayan Lepas, Penang, Malaysia

\n

About the role

\n\nManage Network customer as a single point of contact for performance, relationship and escalation management\nGenerate new business leads to support growth agenda\nProactively offer recommendations for issue resolution and process improvements\n\n

Job Responsibilities

\n

Performance Managment

\n\nHandle Inventory Management (Monthly/Quarterly/Yearly Inventory Count) and ensure countries counts are performed timely and accurately.\nInvestigate and submit findings to customer in case of discrepancies\nAlign country’s Operations Performance with global/regional goals\nEnsure consistency and service quality in collaborations with Network Operations ALM/ROM\nGovern customer Change Requests to ensure scope management & cost recovery\nManage customer escalations and drive recovery plans.\nExecute customer's request timely and accurately\nEnsure the timely distribution of integrated performance reports to specific regional/global customers\nProvide ad-hoc reporting and analysis as assigned\n\n

Continuous Improvement (CI)

\n\nFacilitate CI programs in various aspects – operations, systems, financial audits in collaborations with Network Operations\nShare best practices across countries and accounts\nSupports process standardization to attain an operating standard model\nTrack and monitor cost savings in collaboration with Network Operations\n\n

Relationship Managment

\n\nAct as the Single Point of Contact to the assigned Service Logistics network customer\nLead Business Reviews with customers for business continuity and sustainable partnership\nWork with respective Account Managers to ensure execution of Account Plans\nRequirements

 

\n

Education / Qualification

\n\nBachelor's degree in supply chain/logistic\n\n

Experience

\n\nAt least 4 years of relevant working experience\n\n

Required Skills

\n\nSolid understanding of the principles of supply chain management / Inventory management\nExcellent verbal and communications skills\nAttention to details and results focused\nStrong analytical and problem-solving skills\nProficient in Microsoft excel (vlook up function, pivot table, charts), words and power point\n