About us

LOCATION: Singapore

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DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs. DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

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We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

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We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities and being the global benchmark for responsible business practice.

Responsibilities

Role Purpose

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We are seeking a dedicated professional to manage our Network customer as a single point of contact for performance, relationship, and escalation management. The ideal candidate will proactively offer recommendations for issue resolution and process improvements.

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Job Responsibilities

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BUSINESS PERFORMANCE SUPPORT

\n\nGenerate new business leads for Account Managers through up-selling and cross-selling opportunities.\n\n

RELATIONSHIP MANAGEMENT

\n\nServe as the Single Point of Contact for the assigned SL network customer.\nLead Business Reviews with customers to ensure business continuity and foster sustainable partnerships.\nCollaborate with Account Managers to execute Account Plans effectively.\n\n

PERFORMANCE MANAGEMENT

\n\nAlign the country’s operational performance with global and regional goals.\nEnsure consistency and service quality in collaboration with Network Operations.\nGovern customer Change Requests to manage scope and ensure cost recovery.\nHandle customer escalations and drive recovery plans.\nDistribute integrated performance reports to specific regional and global customers in a timely manner.\nProvide ad hoc reporting and analysis as required.\nIdentify performance trends and hotspots.\n\n

CONTINUOUS IMPROVEMENT

\n\nFacilitate Continuous Improvement (CI) programs across operations, systems, and financial audits in collaboration with Network Operations.\nShare best practices across countries and accounts.\nSupport process standardization to achieve an operating standard model.\nTrack and monitor cost savings in collaboration with Network Operations.\n\n

ACCOUNT MANAGEMENT

\n\nGrow the SL share of wallet for existing customers in the region by focusing on regional account plans and commercial ownership of accounts, including RFQ, renewal, and commercial CRF ownership.\nEnsure overall commercial ownership of SL accounts in the region, including the regional management of Global accounts.\nDevelop proactive business retention and growth plans that protect and enhance margins, aligned with key internal stakeholder strategies.\nTrack and manage account profitability in direct coordination with Finance, addressing DSO issues and identifying root causes to take corrective actions or liaise with other functions to resolve account profitability issues.\n\n

OTHERS

\n\nRepresent CSS by participating in ad hoc cross-functional projects.\nRequirements\nStrong understanding of supply chain management principles\nExcellent communication skills\nStrong follow-through and attention to detail\nTeam player with strong analytical and problem-solving abilities\nAbility to think both tactically and strategically\nResults-oriented and adaptable to change\nInternationally minded executive\n