Job Title:

Analyst, Business Operations_BYT_English B2_WFO_Porto

Job Description

Seeking a highly skilled and motivated Business Analyst with a strong background in insight generation and data visualization. As a Business Analyst, you will be responsible for analyzing and interpreting data to provide valuable insights and recommendations to enhance our operational set up, improve business critical workflows, and generate insights related to agent behavior. You will work closely with cross-functional teams to drive data-driven decision making and support the achievement of business objectives.

Responsibilities:

1) Data Analysis and Interpretation:

Collect, clean, and analyze data from various sources.

Apply statistical techniques and data mining methods to identify trends, patterns, and correlations in the data and convert to the appropriate data visualization methods for business reviews and client presentations.

Conduct in-depth analysis of trends to provide insights and recommendations to optimize operational set up & procedures to meet or exceed KPIs.

2) Reporting and Visualization:

Prepare clear and concise reports and visualizations to communicate key findings and insights for stakeholders.

Develop dashboards and data visualizations using tools like Tableau, Power BI, or similar software.

Create and maintain automated reporting systems to track key performance indicators (KPIs) and measure campaign effectiveness.

3) Strategy Development and Optimization:

Collaborate with cross-functional teams, including executive stakeholders, product managers and operation managers, to identify opportunities and develop data-driven strategies.

Provide recommendations for optimizing business processes.

Monitor and evaluate the performance of operation, identify areas for improvement and automation, and propose actionable solutions.

4) Data Governance and Quality:

Ensure data integrity and accuracy by implementing appropriate data governance practices.

Identify data quality issues and work with relevant teams to resolve them.

Stay up to date with industry trends, best practices, and emerging tools in digital marketing and social media analytics.
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Eligibility Criteria for internal candidates:

Current job tenure: at least 12 months in Concentrix Exemplary record: no sanctions in the last 6 months AND no unjustified absenteeism in the last 6 monthsAchievement of objectives: more than 80% of project performance objectives met during the last 6 monthsLanguage(s): English B2Work arrangement: WFO The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements:

English (Required)

Time Type:

Full time

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