At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. **Analista de Relacionamento Pleno** **Responsabilidades** + Prestar suporte ao Gerente da Conta em clientes do segmento corporativo. + Realizar assistência contínua, incluindo renovações de contrato e reajustes, visando fidelização e satisfação do cliente. + Monitorar o desempenho dos clientes, garantindo engajamento e relacionamento de longo prazo. + Facilitar o processo de integração de novos clientes, assegurando uma experiência descomplicada desde o início. + Mapear contas estratégicas e identificar oportunidades de expansão. + Conduzir negociações contratuais e apoiar processos de revisão de termos. + Realizar contatos proativos e reuniões de governança periódicas. + Elaborar relatórios de acompanhamento e indicadores de performance da carteira. + Apoiar iniciativas de melhoria contínua nos processos de atendimento e relacionamento. + Atuar como ponto de contato principal para resolução de demandas e alinhamento de expectativas. + Colaborar com áreas internas (financeiro, operações, jurídico) para garantir a execução adequada dos contratos. + Contribuir para estratégias de retenção e crescimento da base de clientes. **✅ Requisitos** + Ensino superior completo em Administração, Economia, Marketing ou áreas correlatas. + Experiência prévia em relacionamento com clientes corporativos. + Conhecimento em negociação e gestão de contratos. + Boa comunicação verbal e escrita. + Perfil analítico para monitoramento de indicadores e métricas de satisfação. + Proatividade e habilidade de trabalhar em equipe multidisciplinar. Category: Sales Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0097248