**Introduction** A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. **Your role and responsibilities** As a Process Delivery Specialist in Talent Development Optimization, you will manage and optimize daily transactions related to strategic and tactical talent development and learning programs. You will support your client's overall strategy, priorities, and operations, leveraging this knowledge to improve business process support and implement process and operational enhancements. Your primary responsibilities will include: • Manage Daily Transactions: Manage and optimize daily transactions related to talent development and learning programs, ensuring timely and accurate delivery of services. • Support Client Operations: Support your client's overall strategy, priorities, and operations, providing guidance and recommendations to improve business process support. • Conduct Learning Administration: Conduct learning administration and facilitation of classes, ensuring seamless delivery of learning programs. • Report on Programs: Report on program metrics and outcomes, providing insights to inform future talent development strategies. • Support Performance Management: Support employment performance management programs, ensuring alignment with client goals and objectives. **Required technical and professional expertise** • Exposure to Talent Development: Familiarity with talent development and learning programs, including understanding of strategic and tactical initiatives. • Experience Working with Business Processes: Knowledge of business process support and operational enhancements, with ability to leverage this understanding to improve client operations. • Learning Administration Experience: Exposure to learning administration and facilitation of classes, with ability to ensure seamless delivery of learning programs. • Understanding of Performance Management: Familiarity with employment performance management programs, including understanding of alignment with client goals and objectives. • Data Analysis and Reporting: Experience working with data to report on program metrics and outcomes, providing insights to inform future talent development strategies. **Preferred technical and professional experience** • Talent Development Knowledge: Exposure to talent development and learning programs, including understanding of strategic and tactical initiatives, with ability to apply this knowledge to support client operations. • Business Process Enhancement: Experience working with business process support and operational enhancements, with ability to leverage this understanding to improve client operations and implement process improvements. • Learning Administration Skills: Exposure to learning administration and facilitation of classes, with ability to ensure seamless delivery of learning programs and support client goals and objectives. Experience SAP H13 (RRHH) - SAP EF3 - SAP Success Factors - We are looking for candidates with a strong service mindset and effective communication skills. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.