**Introduction** * A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. **Your role and responsibilities** As a Process Delivery Specialist in Service Operations, you will ensure day-to-day service delivery runs smoothly and complies with operational metrics and quality standards. You will collaborate with the operations team to implement process improvements, ensuring consistent and efficient service delivery. Your primary responsibilities will include: • Deliver Day-to-Day Service: Ensure smooth service delivery, meeting operational metrics and quality standards by performing tasks according to established processes and procedures. • Communicate with External Customers: Effectively communicate with external customers, addressing their needs and concerns in a timely and professional manner. • Implement Process Improvements: Collaborate with the operations team to identify areas for improvement and implement changes that enhance service delivery efficiency and consistency. • Support Transformation Initiatives: Contribute to transformation initiatives under the guidance of senior team members, focusing on continuous improvement and service excellence. • Work Flexibly: Demonstrate flexibility to work in various shifts as needed to meet business requirements. **Required technical and professional expertise** • Exposure to Service Operations: Familiarity with day-to-day service delivery processes and procedures, including operational metrics and quality standards. • Customer Communication Experience: Experience working with external customers, addressing their needs and concerns in a timely and professional manner. • Process Improvement Knowledge: Exposure to process improvement methodologies and techniques, with an understanding of how to identify areas for improvement and implement changes. • Team Collaboration: Experience working collaboratively with a team to achieve shared goals and objectives, such as implementing process improvements and supporting transformation initiatives. • Flexible Work Arrangements: Experience working in a flexible environment, adapting to changing priorities and schedules as needed. * Microsoft Office * Availability to work on Colombian holidays and rotating shifts. **Preferred technical and professional experience** • Process Improvement Methodologies: Exposure to process improvement methodologies and techniques, with an understanding of how to identify areas for improvement and implement changes. • Customer Relationship Management: Experience working with external customers, addressing their needs and concerns in a timely and professional manner. • Team Collaboration Tools: Experience working collaboratively with a team to achieve shared goals and objectives, such as implementing process improvements and supporting transformation initiatives. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.