Meet the productivity and quality % as per the objectives and maintain consistency.Ensure compliance with all applicable policies, procedures and guidelines to avoid Major or repeat comments in DRG, LOD audits, and CPR/GAO audits.Ensure audit observations are updated with proper root cause and corrective action.Ensure Flexibility and provide BCP support whenever required to meet our business requirements. Attain 100% skillset in the process within one year by seeking appropriate support from the right stakeholders. Being flexible in working different shifts, providing additional support on weekends based on volume forecast. BCom / BBA / M.Com (Preferably Course Completed during 2024/2025)Good written English language skillsGood Analytical skills to support 100% quality output.Good interpersonal skillsFlexible working skills to support Business Continuity Flexible to work in Night Shifts Ensure all the contracts/Investigation requests are actioned per procedure and support the Service Level Agreement. Meet the productivity and quality % as per the objectives and maintain consistency. Ensure compliance with all applicable policies, procedures and guidelines to avoid Major or repeat comments in DRG, LOD audits, and CPR/GAO audits. Ensure audit observations are updated with proper root cause and corrective action. Ensure Flexibility and provide BCP support whenever required to meet our business requirements.  Attain 100% skillset in the process within one year by seeking appropriate support from the right stakeholders.  Being flexible in working different shifts, providing additional support on weekends based on volume forecast.