Description

At Citizens, we’re more than a bank! Here, you’ll experience new things, create new opportunities, think beyond your role, and make an impact!

While in this role, you will provide day-to-day operational oversight for evaluating customer information, completing Know-Your-Customer (KYC), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), periodic and event driven reviews, and taking appropriate action to protect the company against the risk of money laundering activity in accordance with regulatory procedure and policy in consultation with AML supervisory staff. You will ensure that all assigned functions and tasks are performed according to the standards set forth by Citizens in addition to government and industry regulations. You will also oversee high priority EDD reviews and additional projects as assigned, including supporting regulator evaluation and any other priority assignment delegated from Due Diligence Management leadership.

Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

Participate in the day-to-day execution of Periodic and Event Driven Enhanced Due Diligence Reviews for higher risk customer types.Complete customer risk assessment.Perform assigned high-risk responsibilities to ensure accurate and effective execution of Periodic and Event Driven Reviews.In consultation with AML supervisory staff provides feedback in the development of strategies to alleviate operational issues and ensures compliance within the area of responsibility; makes recommendations for improving effectiveness of policies and procedures.Report and submit necessary documentation as required.Creating and maintaining appropriate files which will be reviewed by AML supervisory staff as well as internal, external, and regulatory examiners during annual audits and examinations.Interface with leadership, internal clients, compliance, business, quality control, and IT stakeholders as needed to sufficiently direct BAU activities for assigned functions.  Coordinate necessary communication/meeting protocols when circumstances dictate escalation or bifurcation from standard BAU practices.Understand and follow operational controls to minimize errors. Play an active role in updating and amending operational controls when circumstances dictate escalation or bifurcation from standard BAU practices.

Qualifications, Education, Certifications and/or Other Professional Credentials

Required QualificationsProven experience completing enhanced due diligence reviews for higher risk customer types.Proven experience completing a customer risk assessment.Ability to communicate effectively at appropriate level with the organization and direct outcome in a cooperative and effective manner.Ability to work in face-paced, high volume workflow process while providing effective oversight and process monitoring.Strong industry knowledge of AML-related regulations and industry practices.Preferred QualificationsIndustry certification and/or specialized training in AML disciplinesBachelor’s Degree (or higher) strongly desired. (Experience in lieu of degree)

Hours & Work Schedule

Hours per Week: 40Work Schedule: M-F (currently hybrid - 3 days in office, 2 days from home)

Pay Transparency

The salary range for this position is $64,766.40 - $85,000 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. 

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . 

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.