Amerita
OverviewAn Ambulatory Infusion Suite (AIS) Coordinator oversees daily administrative operations, ensuring safe, high-quality patient care in a specialized outpatient setting. Key responsibilities include patient customer service, vendor coordination, administrative inventory and ordering, and patient billing services.
AIS Coordinator partners with clinical leadership and staff to ensure the site maintains high standards to ensure optimal patient experience.
Shift: Monday-Friday 8:30am-5:00pm
Responsibilities Monitors daily clinic flow and coordinate with nursing staff regarding patient schedules and chair/room utilizationSupports appointment scheduling workflows and manage patient reminder communications, as applicableManaging cancellations and assist with onboarding paperwork and administrative intake processesMaintains AIS supply inventory, including snacks, beverages, and non-clinical suppliesCoordinates nursing supply ordering with pharmacy to maintain appropriate par levelsManage fax queue and ensure timely routing of documents (e.g. POTs, orders, external communications)Serve as the first point of contact for patients and visitorsGreet patients, ensure timely room placement, and notify nursing staff of patient arrival Maintain Cleanliness and organization of reception and infusion suite areasEnsuring patient comfort (e.g. beverages, snacks, general environment)Coorinate lab specimen pickups and maintain lab supply inventoryOrder and maintain necessary lab materials and suppliesCoordinate and schedule appropriate vendor drop-off and pick-up (sharps, shredding, drinks/snacks, hazardous waste)Support patient billing activity in AlayacareSupport the launch, implementation, and evaluation of clinical programs designed to improve patient outcomes and operational efficiency.Monitor program effectiveness and recommend enhancements based on performance data and clinical outcomes.Establish performance metrics and accountability structures for clinical processes across branches.Equipmenat and Facility OversightTrack and coordinate routine maintenance and servicing of AIS equipment, including infusion pumps, AEDs, patient scales and vital sign equipmentEnsure equipment is up to date on required servicing, calibration, and supply checksMaintain documentation related to equipment maintenance and complianceSupervisory Responsibility: No Qualifications Experience in home infusion, specialty pharmacy, or ambulatory infusion center operations strongly preferredExcellent interpersonal and communication skillsCustomer Service experienceExperience will patients with mobility issuesAbility to manage multiple priorities in a fast-paced healthcare environment.Strong organizational skills and attention to detail.Percentage of Travel: 0-25%Driving Position: No
**To perform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, crouching and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**
About our Line of Business Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.Salary Range USD $21.00 - $23.00 / Hour