University of Pittsburgh Physicians are hiring a full-time Ambulatory eRecord System Coordinator to join their team. In this position, you will typically work Monday-Friday during daylight hours. This position is responsible for achieving a strong working knowledge of UPMC’s electronic health record system to provide workflow support to physicians and other clinical users. This role provides go-live support, on-site and remote support through various methods, and completes other operational tasks to support the department. This position requires travel up to 75% of the time when supporting new Epic go-lives or the Epic sprint program but also provides an opportunity to work from home during periods of downtime, flexibility with schedule, and full reimbursement for travel and expenses. **Purpose:** Under the general supervision of the Director, Operations, this individual will be expected to assist in go live support of the practices implementing the Ambulatory eRecord (EpicCare) and provide on-site or virtual EpicCare site visit support to end users . This entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs. **Responsibilities:** + Ensures that security and confidentiality policies are upheld and enforced. + Works with ISD staff, clients and/or vendor staff to deploy production applications. + Answer questions or troubleshoot basic problems during go live. + Understands the importance of quality and regulatory initiatives at UPMC and educates the practice staff and providers on the importance of meeting measures as they relate to the eRecord. + Maintain a solid working knowledge of the proficiency of each user in the clinic as they use EpicCare. + Assures quality of information through business case and application level testing; validates test results to initial business needs. + Maintains a positive attitude characterized by caring and support for patients, visitors, medical staff, peers and coworkers. + Develop and maintain an understanding of the practice's EpicCare workflows. + Works with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options. + Provides on-site go live support on a prescheduled basis for new practices going live on EpicCare. + Works with ISD staff, clients and/or vendor staff to deploy production applications. + Identify issues that need to be escalated through the appropriate process in a timely manner. + Ensures appropriate knowledge and use of EpicCare tools. + High school diploma or GED required + Bachelor's Degree OR 2 - 4 years practical experience in IT or in clinical ambulatory care preferred. + Must have access to a car and will be responsible for travel to implementation sites. + Must be able to interact tactfully and professionally with patients, clinic/physician/project staff, and management. + Able to perform basic/standard IT procedures and protocols. + Relies on buddy system/coach to demonstrate applied skills and to guide non-routine actions. + Strong computer and typing skills. + Good verbal, and written communication skills. + Detail oriented and possess a high degree of concentration to assure accurate documentation into the eRecord. + Able to perform job responsibilities and make decisions in a fast pace work environment. + Knowledge of medical record format and content of patient records. + Ability to review medical records, read physician documentation and verify patient identification. + Competent knowledge and understanding of anatomy/physiology, medical terminology, medical abbreviations and prescription drugs. + Must be able to work flexible hours (i.e. some evening and weekend hours may be necessary periodically). + Maintain strict confidentiality of patient information and adhere to HIPAA regulations. **Licensure, Certifications, and Clearances:** + Driver's License + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**