Under the general supervision of the Manager, Ambulatory Care Navigation, this individual will support the Ambulatory Care Navigation Department through collaboration and coordination of transition of care activities. Responsibilities include medical record and report interrogation and audits; conducting outreach activities to post-acute facilities and patients for maximizing transitional care outcomes; facilitating post-facility discharge communication with patients, primary and specialty providers of care; enhancement of care delivery to maximize provider performance with value-based reimbursement and quality payment programs. Has working knowledge of policies, procedures, and protocols to assist with coordination projects and care navigation activities. Education: High School Diploma or equivalent. Certified/registered medical assistant with a minimum of three years working in a physician’s office or related health care setting OR significant relative experience in a health care setting, required. Skills: Must demonstrate and promote a strong commitment to achieving customer satisfaction. Must be able to understand directions, communicate and respond to inquiries; requires effective interpersonal skills. Requires excellent verbal and written communication skills. Must demonstrate the ability to think and work effectively and accurately complete tasks within established deadlines. Must be able to work independently to solve problems and to prioritize tasks and deadlines. Strong computer skills, Microsoft applications, and EMR knowledge. Years of Experience: 3 years’ experience working in a physician’s office or related health care setting. License: N/A Certification: Certified/Registered Medical Assistant **Requisition ID:** 94804