Position OverviewUnited Health Services (UHS) is seeking a friendly and professional Ambassador to support patients, visitors, and team members by creating a welcoming and safe environment throughout our facilities. In this highly visible role, you’ll greet and guide guests, provide clear information about our campus and services, assist with mobility needs, and ensure public spaces are clean and comfortable.

Ambassadors are key to a smooth and positive experience for everyone who walks through our doors. You’ll respond to questions, actively listen to concerns, and coordinate with departments to ensure seamless transitions. Every interaction—whether it’s offering directions or helping someone feel at ease—makes a difference. At UHS, we believe every connection matters, and in this role, yours will matter every day.

Primary Department, Division, or Unit:

Work Shift and Schedule:

This is a per diem position, which means you will work on an as needed, agreed upon basis. Working hours will be assigned by your manager.

Compensation Range:

$15.50 - $20.16 per hour, depending on experience

This position is not eligible for benefits.

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Job Responsibilities

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Greet every patient, guest, and UHS colleague promptly and warmly, ensuring a professional and welcoming atmosphere from the first point of contact.Consistently demonstrate UHS Values in all interactions, creating a positive and lasting impression on everyone encountered.Escort patients and guests safely throughout the facility, proactively assessing and accommodating individual mobility needs.Communicate and enforce UHS standard policies respectfully to promote safety and care for all guests and team members.Provide clear and concise information about the campus layout, available services, and programs to assist guests in navigating UHS facilities.Actively listen to guest inquiries and concerns, responding thoughtfully and ensuring their needs are addressed appropriately.Emphasize the importance of safety protocols during all interactions and follow up promptly when necessary to resolve issues.Collaborate and communicate effectively with department teams to ensure smooth and positive transitions when transferring guests or information.Maintain cleanliness and organization of mobility equipment, guest waiting areas, and public spaces to uphold a welcoming environment.Adhere strictly to patient confidentiality and comply with all departmental and organizational standards and policies.Remain attentive and approachable to provide ongoing support and assistance throughout a guest’s visit.Participate in ongoing training and development to enhance customer service skills and stay current with UHS policies and procedures.
Position Qualifications

Preferred:

High School Diploma or EquivalentPrevious customer service or hospital experience

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. 

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

 

United Health Services is an Equal Opportunity Employer.

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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.