Overview We are looking for an Analyst to join our Supply Chain team to support Amazon. To set SodaStream up to be successful in this changing and evolving segment of our business, we are working to build out our eCommerce group. While tied closely to broader the SodaStream Supply Chain team, this role will serve as customer facing to Amazon and work in close partnership with our Amazon sales team and global Amazon team. The ideal candidate is action oriented, results focused, and with the ability to collaborate both internally and externally while making recommendations to improve performance with this critical growth driver in the North American business. Responsibilities Serve as the Day-to-Day Supply Chain liaison (single point of contact) between Amazon AVS, SodaStream Sales team, and NA Supply Chain team (planning/logistics/VAS/order management) on key strategic projects/initiatives and supporting analytics that drive the supply chain service agenda for Amazon Oversee end-to-end Amazon order management and routing process, ensuring timely and accurate order processing, troubleshooting exceptions, and aligning with Amazon routing guides to maintain compliance and optimal performance Support and lead weekly internal and external cross-functional meetings focusing on delivering key service metrics that support the overall Amazon business such as Fill Rate and On Time Delivery Develop strong working relationships across a broad span of cross-functional stakeholders both internally and externally to SodaStream to include: Local sales, Marketing, Finance, Local Supply Chain, Amazon global team, and Amazon AVS Partnership with local supply chain and planning teams on strategic initiatives related to HQ produced bundles, changes due to Limited Quantity, and alternate methods of delivery, including direct import Coordinate efforts with Supply Chain Planning Teams to ensure updated and accurate forecasts to increase fill rates and minimize OOS on Amazon supporting the enablement of a traditional IBP process. Enhance and evolve our standard communication venues, both internally to cross functional teams and externally with assigned customer contacts through effective creation of Amazon scorecards Apply consistent standard operating procedures to drive continuous improvement Ability to understand and troubleshoot order life cycle issues (e.g. transport, order flow, financial, integration) Ownership of Amazon Chargebacks/Fines & Fees process end-to-end including reporting, analytics, disputing invalid fines, proactively identifying ways to mitigate future charges, partnering with our technology team to design novel solutions to both dispute and avoid charges Qualifications Bachelor’s degree in supply chain management, operations or related field. 5 to 7 years’ experience in distribution/logistics and/or business process/systems analysis. Experience with distribution, fulfillment, manufacturing, supply planning and inventory management preferred particularly working for or with Amazon Broad and detailed knowledge of the business processes used in a warehouse environment. Experience in Project Management, and RFP/RFQ’s an asset. Proficient in MS Office; Advanced Excel, PowerPoint, and Word. Experience with NetSuite ERP System preferred. Tableau / Power BI experience considered a plus. Ability to work collaboratively and seamlessly as part of a cross functional team. Results and detail oriented with excellent analytical and decision-making ability. Organized, with strong analytical and time management capabilities. Strong communication skills – both written and verbal.