Draw up rules and processes for the technical scope entrusted to him/her, including documentation and associated procedures.Build, test and validate technical solutions, upgrades of editor solutions, and external integrators/partners and act as a quality wallIdentify and make appropriate changes to ensure the continuity of the activity or to improve the quality of the service.Maintain the availability of solutions in collaboration with Operations and SystemsSet-up admin rules and act as super-admin of the platform.Ensure releases upgrade are delivered in time and tested for data & service recoveryResolve L3 incidents according to standard procedures (escalation, communication, etc.) and communication with the editor IBM when necessaryEnsure interfaces and integration between IBM Jazz suite and third-party applications are monitored in relies on standards GIT practicesContribute/participate in projects by providing in-depth knowledge of his/her technical field, and managing the necessary actions (communications, planning, …).