At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The ADS Claims Team Lead manages and leads a mechanical claims adjusting unit responsible for adjudicating Vehicle Service Contract (VSC), GAP, and Ancillary claims accurately, consistently, and in alignment with contract language and company guidelines. This role provides technical and operational leadership to adjusters, ensuring sound mechanical decision-making, loss cost control, and exceptional service to customers, repair facilities, TPAs, vendors, and strategic partners.
Schedule: 10:15 AM – 7:00 PM (EST)

Key Responsibilities

Provide daily leadership and technical guidance to a team of Claims Adjusters handling complex automotive repair claimsEnsure accurate interpretation of contract coverage, labor time validation, parts pricing verification, and proper claim adjudicationCoach adjusters on mechanical diagnostics, repair logic, cause of failure analysis, and early claim indicatorsMonitor production, call performance, pending inventory, cycle time, and severity trends; communicate results and action plans to leadershipDrive loss cost control through labor guide validation (Mitchell, AllData, Motors), MSRP validation, and parts sourcing oversightReview and authorize high-dollar and complex claims; escalate to senior authority when requiredLead training initiatives for new and tenured adjusters to improve quality, consistency, and technical decision-makingResolve escalations from repair facilities, agents, customers, TPAs, and strategic partners with professionalism and authorityEnsure compliance with internal processes, audit standards, regulatory requirements, and documentation expectationsServe as Subject Matter Expert (SME) for system functionality and claims handling within assigned Area of Responsibility (AOR)Review TPA-submitted claims for accuracy, proper coverage application, and cost control prior to authorization

Supervisory Responsibilities

Direct supervision of Claims Adjusters, including performance management, coaching, training, and development.

Education and Experience

Bachelor’s Degree preferred3+ years of claims adjusting experience, preferably in Vehicle Service Contracts or automotive warrantyPrior leadership or mentoring experience preferredIn lieu of formal education, equivalent combination of education and relevant automotive/claims experience will be considered

Preferred Technical Background

Automotive mechanical background strongly preferred (e.g., prior technician, service advisor, shop foreman, or equivalent experience)Demonstrated ability to interpret repair estimates, diagnostic procedures, and OEM repair standardsExperience utilizing automotive labor guides (Mitchell, AllData, Motors, ProDemand)

Functional Skills

Strong knowledge of automotive repair systems and mechanical diagnosticsAbility to analyze severity trends and coach toward improved loss cost controlAdvanced negotiation and conflict resolution skillsStrong written and verbal communication skillsProven mentoring and coaching abilityProficient in Word, Excel, PowerPoint, and claims management systemsAbility to adapt to evolving processes and regulatory requirements

Allstate Benefits 

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our benefits:  

Medical, dental, and vision coverage  Allstate pension plan and 401(k) savings plan  Ayco financial coaching  Spring Health mental and emotional wellbeing resources  Paid parental leave  Adoption reimbursement  Paid time off  Tuition reimbursement  Wellness incentives  Allstate Foundation donation match and grant opportunities  Visit www.allstate.jobs/benefits to learn more. 

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Skills

Automotive Warranty, Business Administration, Call Escalation, Contract Language, Customer Escalation, De-Escalation, Microsoft Excel, Negotiation, Service Contracts, Training

Compensation

Compensation offered for this role is 68,500.00 - 115,600.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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