About the job

Main Responsibilities & Accountabilities:

Job Purpose

Support Customer fulfilment daily operational activities execution (Sales & Operations Execution) and communicates to internal stakeholders

Execute effectively the overall Customer Fulfilment process in line with regulation, processes and guidelines

Support SC Customer Engagement team with analytics and reporting

Partake in the day-to-day coordination with O2C team or of any local outsourced back-office activity

 

 

Key Accountabilities

 

S&OE Process execution

Execute proactive and reactive mid & short-term stock management in the legacy systems

Share potential shortage & OOS identified for following 4 weeks to planning & Customer Fulfilment management 

Apply short-term stock management to steer Stock in Trade

Gather all OOS issues impacting customers in order to manage communication with the customer in close collaboration with customer engagement

 

Customer Fulfilment Execution and support

Effectuate external and internal mitigation actions (delay deliveries, modify order quantity, propose substitution)

Provide product allocation per customer in a shortage situation in line with instructions

Execute backorder policy and prioritization decisions

Determine the orders that are eligible for fulfilment using short shelf-life (batch determination & customer agreement)

Apply short-term stock management to drive SIT

Collaborate with the warehouse or 3PL relating to necessary fulfilment activities

Enables customer communications via SC Customer Engagement

 

Process Effectiveness & Analytics

Monitor the E2E fulfilment process running a defined set of reports and analysis to detect issues/inefficiencies and drive continuous improvements

Communicate root cause analysis of issues found

Executes additional process analysis when requested

Prepare/extract KPIs for fulfilment processes (S&OE, Revisit, RCA OTIF)

Support month end closing (S&OE landing) to ensure all steps defined in monthly sales objective are properly executed

Prepare SISO & SIT consolidation data's & analysis and documentation

 

Collaboration with SC Customer Engagement team

Supports necessary SC customer collaborative activity driven by SC Customer Engagement

 

About you

 

 

Skills/Expertise/Experience:

 

Bachelor’s degree from an accredited college or university

1-2 Years of experience in wide range of Customer Fulfilment activities, ideally in Biopharma industry

English language fluency as well as local language requirements

 

Preferred Skills/Expertise/Experience:

 

Knowledge of upstream Biopharma processes a plus

Understanding of downstream Biopharma processes and local trade environment

Understanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvements a plus

Excellent systems (SAP, CCM, MS Office) skills

Project management skills

Analytical skills

Skilled in scenario planning, risk/benefit analysis, contingency planning and problem solving a plus

Willingness to drive change as well as good internal marketing and communication skills

Negotiation and communication skills

High standards of integrity, professionalism, and commitment

Ability to motivate and influence resources that do not report directly to incumbent

Strong team facilitation and relationship building skills

Ability to anticipate future consequences of scenarios and identify mission critical issues

 

Functional Competency Requirements:

S&OE process management - Basic

Managing claims - Basic

Managing orders - Advanced

Managing transactional & commercial customer data - Basic

Developing customer fulfilment strategies - Basic

Managing export flows - Basic

Knowledge of Trade & Terms conditions - Intermediate

Managing S&OP & IBP processes - Basic

Managing carriers & 3PLs - Advanced

Managing master data - Intermediate

Customer Experience - Basic

 

Transversal Competency Requirements:

Stretch Improving Transversal Collaboration - Intermediate

Building Business Acumen - Basic

Developing Situational Leadership Skills - Basic

Improving Decision-Making - Intermediate

Sanofi Values

Act for patient 

Be Bold 

Aim Higher 

Lead Together

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!