ALEKS Inside Implementation Manager **McGraw Hill** 1 Positions ID: 5930 Posted On 08/20/2025 **Job Overview** Overview **Impact the Moment** When was the last time you experienced the impact of your work? Our **ALEKS** team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the world and experience first-hand the difference your hard work makes. **How you can make an Impact** We’re hiring a remote **ALEKS Inside Implementation Manager** to join our Customer Success team. You’ll report to the Senior Director, Implementation. In this role, you’ll support college-level faculty and administrators in effectively implementing ALEKS, leading training, analyzing usage data, and developing strategies to drive educational outcomes. You'll play a key role in customer retention, satisfaction, and growth, while also contributing to internal initiatives and resource development. This position is remote within the United States and has limited travel on an annual basis. **This position is a remote position, and candidates must be authorized to work for any employer within the United States.** **What you will be doing:** + Develop and maintain extensive knowledge of ALEKS products and implementation strategies for all markets. + Contribute to the maintenance and organization of internal ALEKS resources and customer facing ALEKS resources. + Analyze ALEKS data at the course and program level to influence strategies around implementation, course design and student intervention. + Maintain consistent and effective tracking and communication with field partners. + Plan and lead virtual 1:1 or group trainings, presentations, meetings that fit the specific needs of the customer to promote implementation fidelity. + Participate in the executive on internal initiatives including training, marketing campaigns, and customer-facing webinars. **We are looking for someone with:** + Bachelor’s degree. + 3+ years of related experience, such as working with customers in educational publishing or educational technology, teaching in K12 or higher education, and/or providing training in corporate or educational settings. + Excellent written and verbal communication skills with customer focus and problem solving aptitude. + Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users. + Strong presentation skills, detail oriented with strong organizational and analytical skills. + Technical competency and willingness to learn, self-motivated and team player. + Familiarity with Microsoft Office Suite, video recording software, and webinar hosting services. + Innovative and creative customer centric approach to work and ability and drive to find solutions for customers. **Why work for us?** The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfillment that will inspire you to even greater heights. The pay range for this position is between $62,000 - $70,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan is provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings. McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 49578 Primary Contact 1702837431829 Jacqui Edwards , Phone Phone Phone Fax jacqui.edwards@mheducation.com Email True False True **Job Details** Categories Publishing/Printing Sales/Service Location Remote, IA Job Type Employee Full/Part Full Time Company ID 695 Job REQ # 5930 \# Positions 1 Start Date 20250820 End Date 20250921 Featured Job TH Ad TH Comments **Similar Jobs** Regional Account Manager McGraw Hill Master Data Management Governance Manager McGraw Hill Sr. Platform Marketing Manager - Accessibility &am McGraw Hill Program Manager (AI) McGraw Hill Technical Product Manager McGraw Hill Sr. Product Manager, Assessment and Reporting McGraw Hill Sr. Technical Project Manager (AI) McGraw Hill Program Manager McGraw Hill Account Executive- Inside Sales & Sales Assist Woodward Printing Services (A Division of WCI) Internal Audit Manager McGraw Hill **Share this Job** McGraw Hill **About the Company** At McGraw Hill, we believe that our contribution to unlocking a brighter future lies within the application of our deep understanding of how learning happens and how the mind develops. It exists where the science of learning meets the art of teaching. Educators have been and always will be at the core of the learning experience. The solutions we develop help educators impart their knowledge to students more efficiently. We believe that harnessing technology can enhance learning inside and outside of the classroom and deepen the connections between students and teachers to empower greater success. By partnering with educators around the globe, our learning engineers, content developers and pedagogical experts are developing increasingly open learning ecosystems that are proven to improve pass rates, elevate grades and increase engagement for each individual learner while improving outcomes for all. Why? Because learning changes everything. http://www.mheducation.com/careers (https://careers.mheducation.com/)