Alcohol & Other Drugs - Case Manager - Youth Services Center (Open and Promotional) Print (https://www.governmentjobs.com/careers/sanmateo/jobs/newprint/5023433) Apply  Alcohol & Other Drugs - Case Manager - Youth Services Center (Open and Promotional) Salary $6,891.73 - $8,616.40 Monthly Location Redwood City, CA Job Type Full-Time Job Number G240S Department Probation Department Opening Date 09/02/2025 Bargaining Unit 08 + Description + Benefits + Questions Description Note: This recruitment schedule was amended on September 23, 2025 to extend the Final Filing Date . This recruitment has been changed to "Continuous." The Alcohol and Other Drugs (AOD) Case Manager (Case Management/Assessment Specialist II) will join the Behavioral Health Recovery Services (BHRS) Clinical Team to provide services to individuals housed at the Youth Services Center (YSC) – Juvenile Hall. Reporting to the Supervising Mental Health Clinician/Unit Supervisor, the AOD Case Manager will support the complex needs of juvenile justice-involved as well as transitional-age individuals, presenting with severe emotional and behavioral challenges, along with multiple risk factors such as co-occurring substance use and mental health conditions, trauma, out-of-home placement, and psychiatric hospitalizations. The AOD Case Manager will perform a wide variety of intake and referral services, including assessment, evaluation, tracking, and support services for clients receiving substance abuse treatment; develop and implement activities related to substance abuse prevention, intervention, and rehabilitation; and perform other related work as required. There is one vacancy in Behavioral Health and Recovery Services (BHRS), assigned to the Youth Services Center (YSC) – Juvenile Hall in San Mateo. Ideal candidate will possess: + Experience providing alcohol and drug counseling to adolescents, transition-age youth, or juvenile justice-involved populations. + Experience working in a juvenile detention facility, residential treatment program, or similar high-risk youth environment. + Ability to provide culturally responsive, gender-responsive, and trauma-informed services. + Ability to facilitate group treatment sessions for clients in various stages of recovery. + Experience conducting comprehensive assessments, evaluations, and referrals for substance use treatment. + Ability to provide care coordination with internal and external providers, including therapists, psychiatrists, and primary care professionals. + Strong case management skills, including reentry planning and collaboration with multiple agencies. + Experience participating in multidisciplinary team meetings and contributing to treatment planning. + Demonstrated ability to build rapport and maintain effective relationships with juvenile justice-involved individuals. + Knowledge of local community-based resources and the ability to make effective referrals. + Proficiency in documenting and billing client interactions using AVATAR, EPIC and eClinicalWorks (eCW) is preferred. + Excellent verbal and written communication skills. + Ability to work independently and manage a dynamic caseload in a fast-paced environment. + Demonstrated ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. + Ability to speak, read, and write fluently in English and Spanish is strongly preferred. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties Examples Of Duties Duties may include, but are not limited to, the following: + Perform client evaluations using a variety of assessment and screening tools, information gathered from interviewing client and/or other professionals and established clinical guidelines to determine the appropriate referral(s), level of care, and recommended treatment plan. + Interview clients and their families to gather social, psychiatric, and drug and alcohol history. + Provide written reports to a variety of agencies, courts, probation and/or treatment providers that may include case histories, assessment results, treatment authorizations, referrals, compliance with court orders and treatment recommendations. + Help create effective evaluation reports, court reports, and/or clinical case reports, or templates for said reports. + Attend staff conferences and related meetings to coordinate activities with other divisions of the department, other County departments and community groups and providers. + Monitor compliance with court ordered or related criminal justice referrals. Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Case Management/Assessment Specialist II: Two years of experience assessing and evaluating clients using assessments instruments and/or guidelines, identifying and making referrals based on those assessments, and interviewing clients for in a social service program. Knowledge of: + Principles, philosophy, practices, materials, trends and literature related to substance use and mental health disorders, and impact of trauma. + Various models of treating addiction including medication assisted treatments, and the use of medications to treat substance use disorders, CBT approaches, relapse prevention and harm reduction. + How to work effectively with individuals with developmental disabilities and cognitive impairments, including those related to substance use. + Prevention methods and treatments procedures related to alcohol and drug disorders, mental and emotional illness, and personality disorders. + Social aspects of drug, alcohol, mental and emotional problems. + Techniques and dynamics of group and individual counseling. + Techniques and dynamics of assessment and engagement. + Standardized clinical assessment instruments, practices and procedures. + BHRS policies including informing clients of consent to services, notice of privacy practices, and Office of Consumer and Family Affairs (OCFA) right to file a grievance procedure. + Social and psychological needs, problems, behavior patterns and treatment of persons impacted by substance use. + Availability of and procedures for obtaining a wide variety of community and governmental services and resources. + Methods and techniques of interviewing, problem solving and motivational interviewing. + Principles of counseling, including group leader functions. + Resources/strategies for the client for purpose of referral. + Appropriate methods and use of assessment to evaluate and assess alcohol and drug disorders. + Basic case management processes. + Reporting requirements of criminal justice referrals and treatment providers. + Federal and State confidentiality and privacy regulations including 42 CFR part 2, HIPPA, etc. Skill/Ability to: + Assess client's immediate needs and ensure client's receipt of needed services. + Interview clients and other professionals to gather information. + Perform effectively in stressful, emotional, and confrontational situations. + Recognize factors causing reaction or changes in clients' condition or behavior. + Obtain, maintain, and present accurate client data. + Communicate clearly and effectively both orally and in writing. + Secure pertinent social and personal data and meet documentation requirements. + Develop relationships with the treatment provider community, courts, probation and other professional agencies/staff. + Evaluate information received and make appropriate treatment recommendations and/or referrals. + Establish and maintain effective working relationships with clients and their families, professionals and para-professionals and support staff in the department, outside agencies and the public. + Provide high quality clinical case documentation Application/Examination Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (pass/fail) and a panel interview (weight 100%). Depending on the number of applications, an application appraisal of education and experience may be used in place of other examinations, or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application materials. Because of this screening process, all applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All interviews will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. TENTATIVE RECRUITMENT SCHEDULE First Round of Application Screening: Week of October 6, 2025 First Round of Panel/Departmental Interviews: Week of October 20, 2025 About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community. Analyst: Ximena Burns (090225) (Case Management/Assessment Specialist II - G240) We invite you to explore our Benefits-at-a-Glance (https://www.smcgov.org/sites/default/files/2025-05/Benefits%20at%20a%20Glance%204.29.25.pdf) page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.) In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you. As a County employee, you’ll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service. 01 IMPORTANT NOTE: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide additional information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Based on the application screening evaluation, an eligible list will be established. The top level candidates will be the first group offered an opportunity to interview with the hiring department. This is a competitive process so please answer the questions completely, paying attention to all parts of the multi-part questions. While being thorough and detailed, also be concise. Your strategic use of language will be considered. Neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will also be considered in the evaluation process. A resume will not be accepted as a substitute for your responses to these questions. + I have read and understand these instructions. 02 How many years of experience do you have assessing and evaluating clients using assessments instruments and/or guidelines, identifying and making referrals based on those assessments, and interviewing clients for in a social service program? + 3 years or more + At least 2 years + Less than 2 years + No experience, but willing to learn. 03 Describe your experience providing alcohol and drug counseling to adolescents or juvenile justice-involved youth. In your response, include A) your title(s); B) duties you performed; and C) length of time in the position(s). Be specific. Note: Incomplete responses, or responses that do not include the employer/organization where the experience was gained as reflected on your application, will not be accepted. 04 Describe your specific training, education, and work experience which prepares you for the position of AOD Case Manager II working with justice-involved youth. Please include job titles, duties performed, fieldwork, and years of experience with adolescent and transition-age youth populations. Be specific. Note: Incomplete responses, or responses that do not include the employer/organization where the experience was gained as reflected on your application, will not be accepted. 05 Describe your understanding of trauma-informed care principles and how you would apply them when working with justice-involved youth who may have experienced multiple traumas. Provide specific examples of how trauma considerations would influence your approach to case management and group facilitation. Lastly, describe where you gained this experience and what your specific role was in that setting. Be specific. Note: Incomplete responses, or responses that do not include the employer/organization where the experience was gained as reflected on your application, will not be accepted. 06 EPIC – Considering your previous work experience, education and training, how would you rate your level of proficiency with EPIC? (Please note that your response may be subject to verification, and you may be tested on this application.) + Expert - highly proficient in using this program and have provided training or guidance to others who use this program. + Advanced - proficient in using this program and no additional training needed. + Intermediate - experienced in using this program and may need additional training. + Beginner – basic experience but will need additional training or guidance. + No experience, but willing to learn. 07 AVATAR – Considering your previous work experience, education and training, how would you rate your level of proficiency with AVATAR? (Please note that your response may be subject to verification, and you may be tested on this application.) + Expert - highly proficient in using this program and have provided training or guidance to others who use this program. + Advanced - proficient in using this program and no additional training needed. + Intermediate - experienced in using this program and may need additional training. + Beginner – basic experience but will need additional training or guidance. + No experience, but willing to learn. 08 How did you learn about this position? + County of San Mateo Website + County of San Mateo Job Interest Card Notification + County Hosted Virtual Event + County Hosted Job Fair + CalOpps.org + College/University Career Center + Community-based Organization Posting + Facebook/Instagram + Friend or Relative + GovernmentJobs.com + Indeed + Job Fair + LinkedIn + Professional Publication/Website (Please specify in next question) + X (formerly called Twitter) + Zip Recruiter + Other (Please specify in next question) 09 If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable. Required Question Employer County of San Mateo Address County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663 Phone (650) 363-4343 Website https://jobs.smcgov.org Apply Please verify your email address Verify Email