Company Description

Join Sutherland Bulgaria and Represent a Leading Airline!

Are you passionate about travel and aviation? Do you enjoy helping people and solving problems?
Sutherland is looking for Customer Support Specialists to join our remote team and support one of the world’s top airlines.

This is a great opportunity to work from home, use your English skills daily, and grow your career in the airline and hospitality industry.

Job DescriptionAssist passengers primarily via phoneManage flight bookings, changes, and cancellationsProvide information on flight schedules, pricing, and servicesHandle customer queries with empathy and professionalismUse ticketing systems and internal tools effectively

QualificationsFluent French (B2 level or higher) and English (B2 level or higher)Excellent communication and problem-solving skillsPrevious experience with airline reservation software is an advantageStrong attention to detail and customer care orientationAbility to work remotely and independentlyFlexibility to work on day/late shiftsFlexibility to work in a dynamic, multicultural environment

Additional Information

What We Offer:

Fully remote position (equipment provided)Long-term contract with stability21 paid vacation daysHealth and life insuranceFood vouchers & travel allowanceFull-time position with flexible shifts: day and late shiftsOngoing training and career growth opportunitiesFriendly, supportive team and employee recognition programs