Job Title: Air Import Manager

Job Location: Chicago, Illinois 

DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.  We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.  

 
Overall job purpose: 

Manages and drives performance of a team of Import Specialists (Agents and Supervisors)Processes, handles, distributes all required documents in the receiving areaEnsures customer and operations requirements are met and takes corrective actions in case of deviations from customer requirementsEnsures documents are completed and updated in a timely and efficient manner and according to regulations and internal proceduresActs as subject matter expert for AFR Operations questionsInteracts with Customer Service, Operations, Product, and Global Service Centers, if required

Main tasks & key responsibilities:
Organizes, splits and plans day-to-day work of Import Operations SpecialistsSupervises Transactional Operations in the receiving area (delivery arrangement, planning and follow-up of shipment in the receiving area)Arranges deliveryEnsures handling of required Import documents according to regulations and internal proceduresFollows-up shipment status in the Import area, identifies incidents and ensures resolution of incidentsSupports Customer Service in the incident and exception management resolutionCreates, builds and maintains excellent relationships with key suppliers both internal and externalContinuously monitors supplier performance and develops improvement plan when requiredIdentifies training needs and opportunities to develop a highly skilled functional departmentCreates, builds and maintains relationships with other internal functions (e.g. CapacityActs  as subject matter expert for ad hoc operational questions with regards to  accounts which are being servicedEnsures that proper implementation of customer has been conducted before Operations is starting regular business serviceInteracts with Customer Service, Operations, Product, and Global Service Centers, if requiredDrives Continuous Improvement in Process Flows for AI as well as with the Warehouse and Dispatch work streams.

Qualifications:

Extensive knowledge of AFR Import OperationsHigh Level Leadership Skills (communication, motivation and interpersonalskills)Demonstrates strong communication capabilitiesEasily capable of making well informed decisionsBS/BA degree8+ years Freight Forwarding experience5+ years of supervisory or management experience.

Pay Range $105.683.00 - $140.910.00 + (Based on Experience)

Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.Vision: Optional coverage for exams, frames, and contacts.Dental: Optional coverage for preventive, basic, and major services.Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.