Job Description The Operations Lead will provide strategic oversight and operational leadership for the ChatGPT Enterprise (CGPTE) support team, ensuring seamless service delivery during the enterprise rollout. This role combines hands-on technical support capabilities with operational management responsibilities to drive service excellence and continuous improvement. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 4-6 years of experience in IT service management or technical support leadership roles • 2+ years of experience with ServiceNow platform administration and workflow management • Proven experience in incident management and crisis response leadership • Experience supporting enterprise software rollouts and user adoption initiatives • ITIL certification preferred • ServiceNow certification (CSA, CAD) preferred