About Us

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

 

Winner of Comparably’ s Award for Best Global Culture in 2024, 2022 and 2021 Gold Stevie Award Winner for Great Employers We foster an exciting culture of creativity, connection, and commitment.

 

Read more about our culture: Foundever Stories.

Job Summary

We are seeking an AI Certifications Project Manager to lead and execute our global security and regulatory certification programs across a diverse set of products and services. In this role, you will be responsible for planning, delivering, and maintaining key security certifications and audit processes, including PCI-DSS, ISO 27001, ISO 42001, SOC 2, HIPAA, Hitrust, and other customer or industry-required standards. 

 

This role focuses on the operational execution of security compliance programs and works cross-functionally with Engineering, Product, Legal, Privacy, IT, and external auditors. 
 

Primary Job Responsibilities Lead the end-to-end delivery of global security certifications (ISO 27001, SOC 2, PCI-DSS, HITRUST, etc.) and internal assessment (Security Whitepapers) for Foundever AI products.   Build and maintain the certification roadmap across product lines and geographies.  Review compliance or security reports validating they fulfill the requirements  Support internal and external audits, ensuring timely delivery of evidence and documentation.  Collaborate with Security Engineering, Product, IT, and Cloud teams to embed compliance into the SDLC and operational processes.  Produce regular reporting for leadership and AI risk steering committees. Maintain documentation and controls inventories.  Support Sales and Customer Success teams with customer security assessments and certification-related responses.   Collaborate with Legal/Privacy teams on overlapping requirements (e.g., HIPAA, EU AI act, data protection controls).  Monitor evolving security standards and translate them into internal requirements. Experience and Qualifications 5+ years of experience in security compliance, GRC, or certification program management.  Proven experience running audits or certification programs (ISO27001, ISO42001, SOC2, PCI-DSS, HIPAA, or similar).  Strong project management experience leading multi-stakeholder initiatives.  Experience with cloud environments (AWS, GCP, Azure) and technical security controls.  Excellent communication skills with the ability to translate compliance needs to engineering and business teams.  Experience managing evidence repositories, audit tooling, and compliance documentation.  Strong interest in working for AI products and related certifications (ISO 42001...) 

 

Preferred Qualifications 

CISM, CISSP, CISA, or PMP certification.  Experience in a global enterprise multi-product tech environment.   Knowledge of privacy regulations (GDPR, HIPAA, etc.) and how they intersect with security.  The Environment A high-impact role shaping the global certification strategy across multiple products.  Cross-functional collaboration with engineering, product management, security, IT, legal, and privacy teams.  Opportunity to influence internal compliance processes and scale them globally.  A global work environment with strong growth and learning potential. Competitive compensation. Attractive salary and benefits package. 

 

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