The AI Business Process Solution Engineer proactively engages with customers, leveraging deep technical, industry, and solution expertise in Customer Experience and Customer Service to build credibility and drive technical wins for Microsoft’s core and adjacent technologies.

This role leads technical discussions, establishes engagement rules, and acts as a liaison in partner scenarios. The solutions engineer supports partner technical capacity, identifies skill gaps, and provides strategic feedback to internal teams.

By capturing competitive knowledge on Customer Experience and Customer Service and collaborating with product and engineering teams, the engineer enhances team capabilities and contributes to strategy development at the account level.