Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

The mission of an AI Business Process Solution Engineer within Microsoft Elevate is to help our customers (Non-Profit & EDU)  digitally transform their operations, create new and engaging ways to serve them, and to transform the way in which their business runs to drive new levels of profitability for their organization. With the power of AI, our solutions enable customers to leverage data insights, automate processes, personalize experiences, and innovate with agility. 

As a Solution Engineer, you will work closely with sales teams to understand the customer's needs, goals, and challenges, and showcase how Dynamics 365 Power Platform and AI Agents / Copilot can help them in their transformation. You will also provide reassurance throughout the sales cycle, ensuring that the proposed solution meets the customer's requirements and expectations. By combining your technical knowledge, communication skills, and customer focus, you will be able to inspire and influence customers to choose Microsoft AI Business Solutions. 

You will embrace a growth mindset and learn from feedback, coaching, and mentoring. You will be encouraged to share your authentic self and bring your unique perspectives and ideas to the table.

By aligning Microsoft’s AI Business Solutions with each customer’s unique subindustry context, you will demonstrate how our technologies can drive operational efficiency, enhance customer engagement, and unlock new revenue streams. Your ability to translate industry trends into actionable solution strategies will be key to building trust with business and technical decision-makers and securing long-term customer success. 

You will collaborate with SI partners early in the sales cycle to scale technical engagements—such as demos, whiteboarding sessions, and POCs—supporting customers effectively.

You will be responsible for increasing D365 & PP revenue by generating new pipeline creation, increased deal velocity and competitive share capture by supporting SSP in addressing technical proof needs.