General Information Req # WD00084268 Career area: Services Country/Region: Malaysia State: Wilayah Persekutuan Kuala Lumpur City: Kuala Lumpur Date: Wednesday, July 16, 2025 Working time: Full-time Additional Locations:  * Malaysia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Key Responsibilities

Translate complex, AI-driven initiatives into clear, actionable communication for internal stakeholders, including contact centers, technicians, and business teams.Drive user adoption of new AI tools by clearly articulating the scope, timing, and benefits of upcoming changes.Facilitate weekly stakeholder update sessions to share progress, gather feedback, and align on key decisions.Partner with Knowledge Management & Enablement team members to understand project details, user needs, and upcoming feature launches.Create concise and engaging content to support awareness, onboarding, and process change communications.Use data and analytics to monitor adoption, assess impact, and continuously improve user engagement and business outcomes.

Required Qualifications

Bachelor’s degree or equivalent experience.2+ years of experience in a services support role within a technology company.Excellent verbal and written communication skills, with an emphasis on clarity and simplicity.Strong ability to manage multiple projects and deadlines independently.Fluent in English and comfortable working with global, cross-functional teams.

Preferred Qualifications

Experience in change management, user enablement, or communications for AI or digital transformation projects.Familiarity with contact center operations and related technologies.Demonstrated ability to collaborate with project managers, subject matter experts, end users, and vendors.Analytical mindset with the ability to use data to influence decisions and measure success.

About You

You are detail-oriented, creative, and passionate about helping others succeed. You enjoy simplifying complexity and creating order in fast-moving environments. You’re a natural communicator, a team player, and passionate about improving the service experience through innovation and enablement.

Additional Locations:  * Malaysia * Malaysia