At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated Bilingual Customer Service Agent to join our Customer Care team. In this role, you will be responsible for delivering an extraordinary service experience by managing account closure cases and prioritizing urgent client needs with a high sense of urgency.

You will join a dedicated team of service professionals focused on providing seamless support and end-to-end traceability for our clients during critical account transitions.

What You’ll Do

Manage and resolve internal and external client inquiries through the Salesforce Service Cloud Customer Relationship Management (CRM) platform to ensure timely and efficient case resolution.

Collaborate with diverse business and operations departments to streamline interactions and improve the overall service journey for our clients.

Ensure compliance with service excellence standards by maintaining full traceability of account closure incidents and prioritizing urgent claims to meet our value proposition.

What You’ll Bring

1+ years of experience in Customer Service or Call Center environments.

Strong knowledge of the customer journey and a deep understanding of the customer voice to meet high-level service expectations.

Proven ability in analytical problem-solving and teamwork within high-pressure, changing environments.High School Diploma (Bachiller académico) and Advanced English proficiency (B2+ level or higher) in conversational, reading, and writing skills.

​What We Offer (Benefits)

Location: Bogotá, Colombia (Hybrid work model with autonomous teleworking and occasional in-office presence).

Shifts: Monday to Friday.

Competitive compensation and benefits aligned with your experience.Flexible work options to support your work-life balance.Comprehensive benefits including health, wellness, and retirement plans to support your total well-being.Opportunities for continuous learning and professional growth through development programs.Additional Perks: Technology equipment provided for remote work and transportation service available for in-office days (from Portal 80).

If you are a service-oriented professional looking to make a global impact, we want to hear from you. Apply today to join the Iron Mountain team!

Category: Customer Support