At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a **motivated** Bilingual Customer Service Agent to join our **Customer Care** team. In this role, you will be responsible for delivering an extraordinary service experience by managing account closure cases and prioritizing urgent client needs with a high sense of urgency. You will join a dedicated team of service professionals focused on providing seamless support and end-to-end traceability for our clients during critical account transitions. **What You’ll Do** + **Manage and resolve** internal and external client inquiries through the Salesforce Service Cloud Customer Relationship Management (CRM) platform to ensure timely and efficient case resolution. + **Collaborate** with diverse business and operations departments to streamline interactions and improve the overall service journey for our clients. + **Ensure compliance** with service excellence standards by maintaining full traceability of account closure incidents and prioritizing urgent claims to meet our value proposition. **What You’ll Bring** + **1+ years** of experience in Customer Service or Call Center environments. + **Strong knowledge** of the customer journey and a deep understanding of the customer voice to meet high-level service expectations. + **Proven ability** in analytical problem-solving and teamwork within high-pressure, changing environments. + **High School Diploma** (Bachiller académico) and **Advanced English proficiency** (B2+ level or higher) in conversational, reading, and writing skills. **​** **What We Offer (Benefits)** + **Location:** Bogotá, Colombia (Hybrid work model with autonomous teleworking and occasional in-office presence). + **Shifts:** **Monday to Friday.** + **Competitive compensation** and benefits aligned with your experience. + **Flexible work options** to support your work-life balance. + **Comprehensive benefits** including health, wellness, and retirement plans to support your total well-being. + **Opportunities for continuous learning** and professional growth through development programs. + **Additional Perks:** Technology equipment provided for remote work and transportation service available for in-office days (from Portal 80). If you are a service-oriented professional looking to make a global impact, we want to hear from you. **Apply today to join the Iron Mountain team!** Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0096788