**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **JOB SUMMARY:** Reporting to the VP - Security Investigative Services, the Special Agent Cyber Fraud Investigations is responsible for supporting global investigations into unlawful acts which may have been committed against our company and customers. The role includes responsibilities in gathering and analyzing actionable information and investigating cybercrime and financial fraud cases. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** + Conduct complex internal and external cyber-enabled fraud or cybercrime investigations (which can also include insider threat, misconduct, retail fraud, malware) across multiple business segments from a variety of channels. Prioritize and investigate escalations and referrals from business units on insider threat, data loss prevention, cyber threat intelligence, cyber threat fusion center, fraud risk, law enforcement, public/private partnerships, and global business units. + Interview cardmembers, victims, claimants, witnesses, and potential suspects. + Gather evidence and work with local and federal law enforcement on fraud prevention initiatives and investigations to actively pursue the prosecution of criminal matters where Amex or its Cardmembers are victims. + Testify in court representing our company and supporting our criminal cases as well as responding to court orders and subpoenas when necessary. + Analyze data and trends; develop and implement proactive plans and programs to address opportunities. + Communicate Global Security’s position effectively to both internal and external partners and fully support Global Security’s senior leadership in the development and implementation of initiatives and programs to detect, investigate, and disrupt cybercrime and fraud. + Provide strong subject matter expertise in the areas of cybercrime investigations, security and investigative operations, and financial crimes. + Provide after-hours support, as needed. **DESIRED LEADERSHIP CHARACTERISTICS:** + Ability to prioritize and execute tasks in high-impact or time sensitive situations. + Initiative and energy to go beyond minimum requirements of effort and activity; a bias for action and for getting things done. + Ability to develop and maintain strong relationships in a complex multi-national corporation. + Strong problem solver with the ability to use analytical methods for impact. + Effective organizational skills, attention to detail, and ability to collaborate. **KNOWLEDGE / SKILLS:** + Demonstrated record of success in conducting investigations, including subject interviewing skills, into significant and/or sophisticated cases of cybercrime and financial fraud. + Working knowledge and understanding of the fundamentals of finance and related transactions. Must be familiar with products and services offered by American Express, including knowledge of proprietary data processing systems, operations, policies and procedures. + Must be skilled in the techniques in assembling a case for prosecutors, including gathering evidence, summarizing findings in well documented/well written reports, and compliance with policies. + Strong interpersonal skills to establish credibility and productive relationships with the law enforcement community, service establishments, colleagues, and senior leadership at American Express. + Ability to develop and recommend sound, innovative methods, techniques, and programs to prevent and control fraud. Possess strong level of understanding of investigative techniques, OSINT, and intelligence analysis and to detect and resolve criminal activity. + Strong verbal and written communication skills, analytic writing, interpersonal collaborative skills, and the ability to communicate effectively. + Strong personal initiative, intellectually curious, and knowledgeable about cybercrime ecosystem. **EXPERIENCE:** + Advanced English + Minimum of 5 years’ experience in a mission critical environment with a background in the following: criminal justice, intelligence, information security, or financial crimes risk management related disciplines. + Understanding of OSINT sources, LexisNexis. + Previous experience in local, state, or federal US law enforcement, criminal intelligence, or cybercrime/cyber-enabled financial crimes. + Demonstrated experience in driving innovative approaches to cybercrime/financial fraud investigations. + Experience working across multiple lines of business in a corporate function. + In-depth understanding of adversary tools, tactics and procedures and threats impacting the financial sector. + Successful experience working with physically distributed teams. + Bachelor’s or other 4-year degree preferred. Preferred fields of study include business, criminal justice, cyber security, information technology, and social sciences. **Qualifications** We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Security **Primary Location:** Mexico-Mexico City-Mexico City **Schedule** Full-time **Req ID:** 25021901