Shanghai, China
12 days ago
Agent - Customer Service, Ocean Export

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job DescriptionTo receive the booking from shipper and check the required information is available.To confirm the booking acceptable with destination office.To strictly follow up DLSOP to handle shipment booking in principle of timely and reasonable manner by achieving objective of best profit.  Get Manager’s Loss Approval before moving plan.To handle and monitor the local process including trucking, declaration as well as the warehouse loading.To handle and answer customers’ enquiries.To keep closely contact with customer and destination office to make sure the shipment is moved smoothly.To collect and check shipping documents (CLP, Declaration docs, ISF) timely and make sure the docs is accurate.To finish the settlement timely and accurately as per GBO.Cooperate with DOC team to monitor A/R & escalate to Supervisor once the A/R duration over 30 days.To take up additional tasks as required to meet the Department’s needs.

QualificationsCollege above, with more than 1 year carrier or freight forwarder working experience.Good command English and PC skill.Experienced in handling export documents and operations is highly preferred.

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeHealth Plan: Medical InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus
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