Location:
Long Beach, CA - Management - Regional OfficeHow will you CONTRIBUTE and GROW?Airgas is Hiring for a Collections Specialist in Long Beach,CA!At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.
We are looking for you!
- Strong passion for fostering an environment of Diversity, Inclusion and Respect.
- Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.
- WIlling to work a HYBRID schedule
-Pay: 22 - 26 an hour
Excellent Benefits: Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment
Recruiter: Natasha Walker | Natasha.walker@airgas.com | 409.926.8296
The Collections Specialist will effectively communicate and support the Division’s collection goals, while providing quality customer service and will obtain an understanding of Company policies and procedures, and will actively pursue knowledge of skills and tools to be used in all collection efforts. Recognition of significant credit risks and escalation of these matters are critical. Collection efforts are time sensitive, requiring excellent skills in organization and management of time, efforts, and resources. Occasionally, this role may be required to research transactions in further detail. The Collections Specialist will employ some analytical skills and understand how to use resources to achieve a thorough understanding of information.
The Collections Specialist is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts. Airgas is looking for a critical thinker that will manage and analyze a large portfolio. Must be able to work independently, be self motivated, and be comfortable with a high volume of phone calls and email correspondence.
Identify account risks, potential credit problems, disputes, and other customer issues.
Generates reports and communicates potential risks to Division Accounts Receivable Supervisor, as well as field contacts (Branch Manager, Account Manager, and Sales Manager) and will escalate significant matters to Division Accounts Receivable Supervisor.
Contact customers regarding invoices / accounts which are considered past due.
Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
Corrects account errors, including misapplied payments, reversed late charges and over payments.
Documentation is critical, log conversations, e-mails and other communications.
Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.
Maintain quality relationships with branch managers, account managers and sales managers. These relationships can be critical with collection efforts. Involve regional managers when possible and keep them informed of issues at all times.
Prioritize portfolio so that collection efforts result in maximum benefits. Watch for key indicators that a customer account is falling behind, becoming delinquent.
Work closely with the cylinder control department when investigating cylinder disputes.
Review Customer Service education courses frequently so that collection efforts do not damage customer relationships.
Special projects as necessary.
Other duties as assigned.
________________________Are you a MATCH?Required Length & Type of Experience:
Commercial collection experience preferred.
One+ year(s) experience in a collections or Finance type role is preferred
Knowledge, Skills & Abilities (KSA’s):
A proven track record of success in prior credit and collection roles, a plus.
Credit memo experience is highly desired.
Understanding of quality customer service and the relationship to collection efforts.
Ability to manage multiple priorities.
An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
The successful candidate must have a strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
Possess proficient computer skills (i.e. Google Suite and Database programs).
Current experience with SAP, S/4 Hana or similar ERP is highly desired.
Ability to create reports using Google Sheets/Excel with data points, graphs and charts, etc.
Ability to perform data entry in a computer and extract information.
Airgas will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO
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Benefits
We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.
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Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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