About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

We are seeking an experienced and strategic-minded Sr. Program Manager to lead and expand JLG’s Authorized Service Provider (ASP) Program. This program ensures our customers nationwide receive exceptional equipment repair, warranty support, maintenance inspections, parts availability, and other critical services. In this role, you will own the vision, development, and execution of the ASP program—identifying, vetting, and onboarding service providers while driving compliance with program standards. You will manage a team, collaborate across departments, and work closely with external partners to enhance service capacity, capability, and consistency across our network. This is a high-impact position critical to JLG’s aftermarket growth strategy.

YOUR IMPACT

Lead and participate in long-range strategic and tactical initiatives to expand and strengthen JLG’s Authorized Service Provider (ASP) network.

Identify, evaluate, and build relationships with qualified third-party service providers nationwide.

Conduct on-site visits to potential and existing service providers to ensure capabilities and operations align with JLG’s program standards and requirements.

Oversee the onboarding process for new ASPs, ensuring they receive proper training, resources, and program orientation.

Provide ongoing support, guidance, and technical training to ASPs to maintain service quality and customer satisfaction.

Create, maintain, and continuously improve program documentation including requirements analysis, risk management plans, process guides, and quality assurance procedures.

Coordinate and manage internal and external resources to meet program objectives on time and within budget.

Monitor and manage program scope, cost, timelines, and risk assessments to ensure successful outcomes.

Prepare and deliver program status updates, performance reports, and issue resolutions to internal leadership and external stakeholders.

Partner with contract management and legal teams to develop and maintain compliant agreements with service providers.

Serve as the primary escalation point for ASP-related issues, working collaboratively to resolve challenges effectively.

Travel as required to develop relationships, perform audits, and provide in-person support to service providers.

MINIMUM QUALIFICATIONS

Bachelor’s degree in related field

4+ years of related work experience in program management, service operations, or network development.

STANDOUT QUALIFICATIONS

Strong leadership skills with proven success managing cross-functional teams.

Excellent verbal presentation and written communication abilities.

Experience in the access/aerial equipment industry (e.g., scissor lifts, boom lifts, telehandlers).

Demonstrated ability to negotiate, influence, and build partnerships with external vendors.

Strong organizational, time management, and problem-solving skills.

Ability to work in a collaborative, fast-paced environment with changing priorities.

WORKING CONDITIONS

The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.

This role combines office-based administrative duties with physical activity in field or production environments.

In the office setting, tasks may require extended computer use, sitting, and attending meetings.

Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.

Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.

Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.

WHY JLG, AN OSHKOSH COMPANY?

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.

We put people first. We do the right thing. We persevere. We are better together.

Pay Range:

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.