As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

 

 

You will be part of

 

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: 

 

Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work Comprehensive benefit package including; health, vision, dental, company-paid & voluntary life insurance upon first day of employment 401k program with 6% company match Personal time off and company-paid holidays Opportunities for career growth and competitive salary commensurate with experience Paid training Company mentoring program Tuition reimbursement for job-related continued education Referral Program You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business Purpose of the position

 

To drive increased capture rate through dealers and partners. Grow revenue growth through active sales efforts focused on parts sales. Audit and drive growth with aftermarket partners and dealers. And provide top level customer service. Ability to close sales and follow the sales order through the sales cycle.

Main tasks and responsibilities

 

Drive Parts sales growth through key channels. Developing sales relationships with dealers, service providers, customers, District Service Managers and other key stakeholders Consult dealers and service partners related to parts campaigns Develop yearly dealer partner parts and service goals based on install base of units in dealer partner AOR Audit dealers and service providers to ensure compliance with Hiab policies regarding stock targets, marketing, and competitive offerings Create Sales Velocity and Sales Effectiveness by touching every customer in  territory via in person, by email or phone call Focus sales efforts by studying existing and potential volume of service sales and install base Set and discuss annual parts and service targets with dealers and service providers and monitor their forecasts and performance at least every quarter.  Work directly with Hiab USA service teams to promote service, contracts, and bring in new customers Use CRM to develop a robust and consistent pipeline, leads, and opportunities and also to record contacts and events. Provide sales and service leads to respective departments using Salesforce CRM Identify/troubleshoot customer parts needs Train dealers and other customers on use of Hiab Webshop and create Webshop accounts/access Follow up on quotes and open leads/opportunities to close sales Escalate customer/partner issues quickly when required, providing accurate and complete information Respond quickly and accurately to customer inquiries through phone calls and emails Continual learning of product and parts information Understand and comply with all Safety and Environmental requirements Dealer operating standards implementation and audits Tech training audits (competency matrix, and training audits) - support for scheduling training (install and maintenance) ProCare contracts sales through dealers Train and support dealer reps regarding warranty process Development, implementation, and auditing dealer service business plans Perform all other duties as required by Supervisor within the physical constraints of the job Approximately 80% travel will be required     

 

Accountabilities:

 

Parts revenue growth in assigned area with assigned accounts Professional, timely, and accurate customer service What you’ll need to succeed

 

Education:

 

Minimum of High School diploma or equivalent required Candidate with AA or BS degree and/or equivalent experience preferred

 

Working experience:

 

Prior industrial equipment/automotive dealer channel management with aftermarket focus

 

Skills and competencies:

 

Time management (organizing, planning, prioritizing) skills Customer focused Understanding of profit/loss accountability Excellent communication skills, both oral and written Strong technical aptitude and/or technical knowledge  Extensive computer skills (Microsoft Office and Google products) with accurate data entry  Detail oriented Ability to multi-task and demonstrate strong work ethic with a professional and cooperative attitude Ability to work independently with limited supervision

 

Personal attributes or qualities: 

 

Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position High sense of urgency Service and customer focused Passionate about driving performance improvements Process oriented Interested to join?

 

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

 

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs. 
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Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.  
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com