**Job Description** We are seeking an experienced Customer Service Manager (CSM) to join our Aftermarket Service Center team in Fort Wayne, Indiana. As a CSM, you will serve as the primary interface for customer support and services, managing assigned customer accounts and providing big-picture solutions to ensure customer satisfaction. This role is a hybrid work format (onsite and remote) which requires a unique blend of technical, business, and interpersonal skills to drive customer relationships, sales growth, and continuous improvement. Key Responsibilities: + Manage and maintain positive relationships with customers, providing support and services for engine systems, flight controls, cabin management systems, and air transport repairs. + Act as a spokesperson for delivery status of repairs and/or spare parts, ensuring timely and transparent communication. + Analyze customer problems and provide recommended solutions, leveraging resources and expertise across internal teams (Operations, Quality, Engineering, and Supply Chain). + Develop and propose work scopes and provisioning levels to meet customer needs. + Collaborate with internal teams to facilitate spare parts sales, exchanges, trade-ins, and loans. + Drive sales and business growth through the development of Sales and Business Growth Plans. + Facilitate financial collections, including quote inquiries, invoice discrepancies, and prompt resolutions. + Provide emergency support for off-schedule requirements, such as AOG (Aircraft on Ground) support. + Manage multiple tasks and prioritize activities to drive continuous improvement projects. **Required Education, Experience, & Skills** + Excellent communication and interpersonal skills, with ability to develop and maintain positive relationships with customers. + Strong analytical and problem-solving skills, with ability to manage resources and resolve customer problems. + Experience in developing Sales and Business Growth Plans. + Facilitation skills for financial collections, including quote inquiries and invoice discrepancies. + Ability to work effectively with customers worldwide, with high cultural intelligence and adaptability. + Strong time management skills, with ability to coordinate multiple tasks and drive continuous improvement projects. **Preferred Education, Experience, & Skills** + Previous experience with government contracting agencies or Airline/MRO procurement. + Technical understanding of electronic components and BAE Systems product applications. + Experience with military contracts or commercial airline procurement. + Engineering or Technical Degree preferred. + Previous experience in Aftermarket Repair Stations, with knowledge of component manufacturing manuals and Military and Aerospace/FAA standards. **Pay Information** Full-Time Salary Range: $64935 - $110390 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **Aftermarket Customer Service Manager** **122170BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression