Welcome page Returning Candidate? Log back in! Afterhours Coordinator Job Locations US-GA-Atlanta Requisition ID 2026-132691 Location Gentiva Category Branch Admin and Clerical Requisition Post Information* : External Company Name Gentiva Position Type Part-Time Location : City Atlanta Location : State/Province GA Overview Coordinate Care. Support Teams. Improve Access After Hours.

We’re hiring a Remote Afterhours Coordinator to support our on-call clinical team and ensure smooth transitions for patients needing home health, hospice, or palliative care services.

 

This telephonic, work-from-home position reports to the Manager of Afterhours Clinical Support and plays a vital role in supporting After Hours workflow, scheduling visits, referral coordination, and assisting on-call nurses (RNs).

 

The shift is Friday 5pm-9pm and Saturday/Sunday 8am-8pm est. 

 

 

What You’ll Do as an Afterhours Coordinator

Coordinate afterhours patient care workflows and support on-call RNs

Schedule patient visits using HCHB (Homecare Homebase) system

Review medical records using nationally recognized clinical criteria guidelines

Process referrals and place patients in the appropriate care setting (home health, hospice, or palliative care)

Educate patients and families about Gentiva’s services and next steps in the care journey

Maintain accurate documentation and patient tracking

Assist with admissions coordination by following up with branch teams

Deliver exceptional customer service with compassion and professionalism

Adhere to HIPAA, company policies, and compliance programs

Participate in company-wide training, projects, and performance initiatives

 

About You

Specialized Knowledge/Skills:

Call center knowledge in a healthcare industry settingAbility to learn and master information related to locations and services of client.Outstanding computer skills.Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills.Excellent customer service skillsOutstanding verbal and interpersonal skillsGood time management skillsAbility to learn and master information related to locations and services of clientExcellent analytical and problem-solving skills.

Education/Experience:

Associate degree preferredMinimum of 1 year working in a healthcare related field or healthcare call centerExcellent analytical and problem-solving skills.Ability to learn and master information related to locations and services of client.Outstanding computer skills.Good time management skillsGood working knowledge of home health, hospice and palliative care servicesAbility to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills.

Training/Equipment:

Strong computer skills to include expert knowledge Microsoft Office SuiteINTERNET REQUIREMENT: High-speed Internet connection (minimum 10 Mb/s download speed and minimum 2 Mb/s upload speed, recommended 5 Mb/s upload). Satellite based internet services are not acceptable.Ability to learn new systems and technologyStrong phone skills We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

Competitive Pay401(k) with Company MatchCareer Advancement OpportunitiesNational & Local Recognition ProgramsTeammate Assistance Fund

 

Additional Full-Time Benefits:

Medical, Dental, Vision InsuranceMileage Reimbursement or Fleet Vehicle ProgramGenerous Paid Time Off + 7 Paid HolidaysWellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)Free Continuing Education Units (CEUs)Company-paid Life & Long-Term Disability InsuranceVoluntary Benefits (Pet, Critical Illness, Accident, LTC)Apply Today

Make a difference—even after hours—by helping patients and families access the care they need when they need it most.

Legalese This is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplace

 

Location Gentiva Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

 

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

 

Our nationwide reach is powered by a family of trusted brands that include:

Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia Health

 

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Related Job Titles

Afterhours Coordinator, Healthcare Call Center, Remote Medical Scheduler, Hospice Call Center Jobs, Home Health Referral Coordinator, Telephonic Patient Care Coordinator, Work From Home Healthcare Jobs, HCHB Jobs, Patient Access Specialist, Telehealth Scheduling

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