**Overview** **Coordinate Care. Support Teams. Improve Access After Hours.** We’re hiring a Remote Afterhours Coordinator to support our on-call clinical team and ensure smooth transitions for patients needing home health, hospice, or palliative care services. This telephonic, work-from-home position reports to the Manager of Afterhours Clinical Support and plays a vital role in supporting After Hours workflow, scheduling visits, referral coordination, and assisting on-call nurses (RNs). The shift isFriday 5pm-9pm and Saturday/Sunday 8am-8pm est. **What You’ll Do as an Afterhours Coordinator** + Coordinate afterhours patient care workflows and support on-call RNs + Schedule patient visits using HCHB (Homecare Homebase) system + Review medical records using nationally recognized clinical criteria guidelines + Process referrals and place patients in the appropriate care setting (home health, hospice, or palliative care) + Educate patients and families about Gentiva’s services and next steps in the care journey + Maintain accurate documentation and patient tracking + Assist with admissions coordination by following up with branch teams + Deliver exceptional customer service with compassion and professionalism + Adhere to HIPAA, company policies, and compliance programs + Participate in company-wide training, projects, and performance initiatives **About You** **Specialized Knowledge/Skills:** + Call center knowledge in a healthcare industry setting + Ability to learn and master information related to locations and services of client. + Outstanding computer skills. + Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills. + Excellent customer service skills + Outstanding verbal and interpersonal skills + Good time management skills + Ability to learn and master information related to locations and services of client + Excellent analytical and problem-solving skills. **Education/Experience:** + Associate degree preferred + Minimum of 1 year working in a healthcare related field or healthcare call center + Excellent analytical and problem-solving skills. + Ability to learn and master information related to locations and services of client. + Outstanding computer skills. + Good time management skills + Good working knowledge of home health, hospice and palliative care services + Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills. **Training/Equipment:** + Strong computer skills to include expert knowledge Microsoft Office Suite + INTERNET REQUIREMENT: High-speed Internet connection (minimum 10 Mb/s download speed and minimum 2 Mb/s upload speed, recommended 5 Mb/s upload). Satellite based internet services are not acceptable. + Ability to learn new systems and technology + Strong phone skills **We Offer** **Benefits for All Associates (Full-Time, Part-Time & Per Diem):** + Competitive Pay + 401(k) with Company Match + Career Advancement Opportunities + National & Local Recognition Programs + Teammate Assistance Fund **Additional Full-Time Benefits:** + Medical, Dental, Vision Insurance + Mileage Reimbursement or Fleet Vehicle Program + Generous Paid Time Off + 7 Paid Holidays + Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) + Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) + Free Continuing Education Units (CEUs) + Company-paid Life & Long-Term Disability Insurance + Voluntary Benefits (Pet, Critical Illness, Accident, LTC) **Apply Today** Make a difference— **even after hours** —by helping patients and families access the care they need when they need it most. **Legalese** + This is a safety-sensitive position + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace ReqID: 2026-132691 Category: Branch Admin and Clerical Position Type: Part-Time Company: Gentiva