MAIN RESPONSIBILITIES

After-Sales responsibilities

• Responsible for the SAV day to day activities.

• Responsible for the documentation and for the information flow from and to the SAV department.

• Maintain a good working relationship with external and internal craftsman/ watchmaker/ cobbler and alterations workroom/ support sales team.

• Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.

• Resolve common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.

• Monitor all on-going H-care files and update clients on any delays/ problems.

• Ensure all incoming deliveries of repairs are dealt with immediately, and clients are informed of the status of their repaired goods. Notify the customer when the product is ready.

• Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair.

• Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared.

• Liaise with stock team and cash desks (Credit Notes and Supplier Returns)

• Prioritize workload and ensure that most urgent/ important cases are handled promptly.

• Manage the SAV petty cash bills or expenses

• Follow up with calls and messages

• Consistently work to maintain and organize the SAV room (receiving, collection)

Teamwork:

• Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving.

• Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.

• Share positive ideas and experiences with colleagues.

• Build effective relationships using appropriate verbal and non-verbal

communication with other staff and customers.

Performance Criteria:

• Good communication and greeting skills.

• Punctual, flexible, hardworking, responsible.

• Professional approach.

• Strong reporting skills accuracy and attention to detail

• Able to work independently.

• Strong follow up skills.

• Analytical thinker.

• Positive attitude.

• Team player.

• Problem solving skills and decision maker.

• Product knowledge.