Job Description This role involves providing hands-on technical support for maritime software systems, primarily through pier-side visits to vessels for the installation and configuration of SAMM software. The technician will troubleshoot and resolve software configuration issues both on-site and remotely, escalating to technical service centers when necessary. In addition to system setup, the position includes delivering personalized shipboard training, responding to help calls, and contributing to the development and maintenance of training materials and guides. Adherence to safety and quality policies is essential, and the technician may be assigned additional duties to support other departments as needed. This position requires a proactive, adaptable individual with strong problem-solving skills and a commitment to operational excellence in dynamic environments. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • High School diploma and technical training. Undergraduate level education in Information Technology or Marine Engineering is advantageous but not required. • Must be able to obtain and maintain a DOD Security Clearance • Working knowledge of computers/computer networks and Microsoft operating systems • Ability to perform work onboard ships while underway but usually performed pier side • Ability to travel local, domestic, and internationally up to 50% of the time • Generally, for 1-week durations (depending on location) null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.