We are seeking a Partner Support Representative to join our newly created Affiliate Partner Support team. In this role, you will serve as the first point of contact for customers seeking assistance and information about our partner program. You’ll respond to general inquiries, provide guidance, and ensure a seamless support experience for partner customers and associated dealers. **JOB DUTIES** : + Respond to incoming inquiries from customers and/or dealers via phone in a professional and efficient manner + Provide accurate information and support regarding the program, policies, and procedures + Document all customer interactions thoroughly in the ticketing system + Follow established workflows and escalate complex or unresolved issues to the correct internal function + Maintain up-to-date knowledge of the partner program and any changes or updates + Meet or exceed individual performance metrics and team service level goals + Deliver a customer-first experience by demonstrating active listening, empathy, and clear communication + Perform customer outreach as needed to better understand the partner experience, gather feedback, and ensure a positive interaction with our program **MUST HAVE** : + Customer service experience in a contact center environment is preferred + Strong written and verbal English communication skills + Ability to troubleshoot issues and follow escalation procedures + Strong organizational skills and attention to detail + Comfortable working in a fast-paced, team-oriented environment **WHAT'S IN IT FOR YOU?** + Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind. + A collaborative and inclusive work environment where your contributions are valued. + Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects. + Access to cutting-edge tools, resources, and a supportive team to help you excel. + The chance to work with a global, innovative company shaping the future in its industry. \#LI-MV1 \#LI-Hybrid Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at [www.resideo.com](http://www.resideo.com/). At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the ["EEO is the Law" poster](https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/EEO%20is%20the%20Law%20poster.pdf?rv=fdc492d184344b3ea4aec0c96b321632), ["EEO is the Law" Supplement Poster ](https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/EEO%20is%20the%20Law%20Supplement%20Poster.pdf?rv=ebe367cad846443e8fa5aa86062813b6)and the [Pay Transparency Nondiscrimination Provision](https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/Pay%20Transparency%20Nondiscrimination%20Provision.pdf?rv=11a9cf6533ba426296b137d906b0ce01). Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to [Recruitment Privacy Notice](https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Resideo%20%20-%20Recruitment%20Privacy%20Notice.pdf?rv=6d871e71bfa24982b181c92fda232b7a). If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.