Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Role :

ServiceNow is seeking an experienced Pre-Sales Solution Consultant to join our Partner Solution Consulting team, focused on enabling Global Capability Center (GCC) transformation initiativeswith our top-tier System Integrator (SI) partners. As GCCs evolve from cost optimization centers into strategic innovation hubs driving digitaladoption, business transformation, and superior customer experiences, ServiceNow is positioned as the critical platform enabling this transformation. The GCC transformation services market is projected to grow from $3.2 billion in 2024 to $10.6 billion by 2027 – a 49% CAGR – representing a significant opportunity for ServiceNow and our SI partners. In this role, you will work collaboratively with ServiceNow Global Partner Managers and Partner BD and leading System Integrators (including Accenture, Deloitte, Infosys, TCS, Wipro, Cognizant, HCLTech, Capgemini, IBM, and EY) to build and execute joint go-to-market strategies for GCCtransformation solutions.

Key Focus Areas

Process Transformation

Enable GCCs to redesign and modernize processes using ServiceNow's workflow automation,Intelligent Process Automation (IPA), and AI-powered capabilities to eliminate manual interventionsand enhance operational efficiency.

Technology Modernization

Position ServiceNow as the platform for digital-first operations, integrating cloud, AI/ML, andadvanced analytics capabilities to transform GCCs into future-ready innovation hubs.

Functional Transformation

Support GCCs in transitioning from process executors to strategic owners of end-to-end globalfunctions, establishing Centers of Excellence (CoEs) and driving continuous innovation.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.  9 + years of pre-sales solution consulting Proficiency with the ServiceNow platform or technical expertise with enterprise cloud software solutions for Global Business Services ( HR Shared Services)/ CRMExperience working with System Integrators, consulting firms, or business process outsourcersExcellent understanding of architectural principles for cloud-based platforms including multi- tenancy and automationBachelor's degree or higher in Business, IT, Engineering, or related fieldProven track record of meeting or exceeding sales targetsWillingness to travel up to 40%, including international travel to GCC locations (primarilyIndia)

Key Competencies

Business Acumen: Deep understanding of how consulting firms, SIs, and GCCs create value; awareness of industry pressures and digital transformation drivers Collaboration: Ability to work across teams in highly matrixed organizations spanning ServiceNow, SI partners, and enterprise clients Influence: Navigate complex partner organizations, identify stakeholders and decision makers, build credibility and trust Nimble Learning: Quickly grasp new concepts in GCC operations, transformation methodologies, and evolving ServiceNow capabilities Execution Focus: Bias for action; address opportunities and challenges quickly with minimal supervision

Preferred Qualifications

Strong understanding of GCC/shared services operating models and transformation drivers Experience with ServiceNow product suite (Preferably CSM, HRSD, Strategic Portfolio Management)Current ServiceNow certification (e.g., Certified System Administrator, Certified Implementation Specialist at a minimum – Prefer CMAs and CTAs)Experience building and launching service provider or managed services solutionsKnowledge of Intelligent Process Automation (IPA), AI/ML, and advanced analytics technologiesFamiliarity with the India GCC ecosystem ServiceNow platform development experience

 

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.