Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow’s Core Business Workflows (CBWF) — encompassing HR, Workplace, Finance, Procurement, Legal, and other shared services — bring together the essential operations that power the heart of every organization. By connecting people, processes, and systems on a single AI-native platform, ServiceNow helps enterprises deliver seamless experiences, automate repetitive work, and drive strategic outcomes across departments.

Become the subject matter expert on ServiceNow Core Business Workflows solutions in North Asia region. The solutions include HR Service Delivery, Health & Safety, Workplace Service Delivery and Legal Service Delivery. 

Discover and qualify customers’ business challengesDeliver best-in-class product demonstrations to customers and products, in-person and virtual, to address customers’ requirements and business issuesHandle product feature, functional and technical questions from customers, Alliance Partners and ServiceNow teamsRespond to Request for Information/Proposal documentsBuild relationships with key stakeholders, such as HR Directors, Chief Human Resource Officers (CHROs), Corporate Service Directors and work with them to shape their digital transformation journeyArticulate the value proposition of ServiceNow Employee Service Delivery, and share how ServiceNow customers are leveraging ServiceNow to deliver an enhanced employee experience to their workforceCollaborate with implementation team and/or Alliance Partners to deliver success for customersStay current on competitive analysis, understand and articulate differentiators between ServiceNow and its competitors.Work with Product Management team to shape the future of the ServiceNow products with new features that will address customer needsHelp develop, contribute and execute on sales campaigns focused on Employee Service DeliveryBuild your profile as a trusted-advisor by supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc...Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etcOpportunity to mentor/coach field Solution Consultants by enabling them in capabilities of the Employee Service Delivery and best practices

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.5+ years of experience in Solution Consulting experience in ERP or Human Capital Management systems (SaaS experience is preferable) and/or Service Delivery experience and/or HR, Workplace or Legal transformations (system implementations, org change management etc.)Proven Pre-Sales skills: excellent communication skills in writing, speaking and presentingExperience in communicating with both business decision makers and technical decision makersA high degree of energy, drive and is passionate about evangelising our capabilities & success internally and externallyOrganised and detail-orientedTeam-player and great collaborator – experience working with cross-functional teams like Sales, Marketing, Product Management, Alliance Partners, etc to drive resultsQuick learner – someone who exhibits ability to learn new technology and grasp new concepts quickly and efficientlyAgile, results-oriented with creative problem-solving skillsSelf-starter – ability to effectively complete tasks and projects with minimal supervisionProficiency of the ServiceNow Platform is advantageousAnalyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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