Context

Trains team members on daily operations & troubleshooting.
Represents the Team Lead in case of absence (making sure all KPI's are monitored, and action taken in case this is necessary). Creates operational planning for the team with scope of 1 month.
Deep knowledge of all HR policies, procedures and processes. Is able to deal with and resolve the most complex and sensitive cases independently. Acts as a first point of contact regarding customer escalations (up to SVP level).
Proactively foresees challenges with daily operations, translates this into a solid execution plan for continuous improvement ensuring expectation management towards relevant stakeholders.
Independently troubleshoots and resolves complex operational issues typically involving multiple teams. Facilitates collaboration across departments inside and outside HR to ensure structural improvement and/or expectation management is in place. May represent region on Global projects.
Is responsible for own KPI delivery, and contributes to team KPIs, performs deep-dives and takes action if KPI is off-track to drive results. Supports colleagues in problem solving to achieve KPI. Monitors KPI until it's improved. Communicates team KPI with business/ stakeholders.
Has interaction with business/ stakeholders. Balances among multiple stakeholders and coordinates actions on and supervising realization of priorities set.
Understands the connection / impact between HR systems/processes and has significant experience in training and mentoring other team members.

Requirements

Recognized as an experienced Senior HR Services representative or in a similar role.
Fluent in English.
Experienced in operational reporting, and performing data analysis using relevant tooling.
Has in-depth experience in relevant local and global HR processes or systems and policies.

Responsibilities

People Services Advisory

Independently handles inquiries from first contact, registration, escalating and resolving queries in a professional and efficient manner - in a first time right and e2e way of working and mentors team members in service delivery.
Answers questions on all topics, deals with new and complex issues, typically involving multiple teams and/or without precedent cases that requires in-depth investigation, to meet the underlying needs of the customer.

Onboarding

Independently handles transactions in a professional and efficient manner - in a first time right and e2e way of working and mentors other team members in service delivery.

Employee Life Cycle

Independently handles transactions in a professional and efficient manner - in a first time right and e2e way of working and supervises other team members in service delivery.

Process improvements

Identifies and implements complex (data driven) improvements in collaboration with other tiers and departments (e.g. on work instructions & knowledge base) to minimize waste & inflow, increase efficiency & employee experience and improve quality.
Generates new ideas on reviewing existing operation to identify continuous improvement areas. Translates into solid execution plan and drives for actions.

Projects

Participates independently in complex projects involving multiple stakeholders or on regional level, responsible for sub project deliverables and milestones.

Reporting

Supports complex ad-hoc report / analytic request. Analyzes report requirement, performs data gathering, utilizes tools to generate and deliver reports.

Buddy / mentor

Mentors team members on skills, knowledge and competences to enable colleagues to become self-sufficient.

Other areas

For Support roles: Has a lot of interaction with (external) stakeholders (customers, suppliers, management). Performs a wide range of administrative and support activities, resolving non-routine queries and problems. Uses systems and protocols to provide support.
For Expert roles: Responds to queries and advises on ‘technical’/content subjects, based on procedures. Queries cover a large variety of issues and are related to multiple processes. Provides basic analysis and solutions for deviations.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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