Schwab Advisor Custody and Trading (ACT) is the leading provider of custodial, operational, and trading support for independent fee-based investment advisors. We have built our business on serving the needs of RIAs and advancing an industry that helps the advisor and their clients thrive. We understand their needs, and work side by side providing them the support to help them manage their firm and meet their goals.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
What you’ll do:
The Advisor Services (AS) Cost Basis Team services all Schwab advisors with their tax, cost basis and statement needs. Daily tasks include answering phone calls discussing Schwab’s cost basis offering, answer tax reporting and statement questions, researching corporate actions and offering flexible solutions that best fit each advisor’s needs. We pride ourselves in providing superior customer service while being detail-oriented. Successful team members are eager learners who thrive in a fast-paced, professional setting.
Key responsibilities may include:
Answer in-bound calls from Advisors and internal business partnersRespond to client and service team requests received via emailConduct training for Advisors and Business PartnersAccurately process statement and cost basis enrollment forms What you haveTo ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.
Required Qualifications:
Bachelor’s degree or 1+ year experience in the financial industry6+ months Customer Service experience (internships and collegiate activities will be considered)Intermediate Excel skills- ability to handle large amounts of data using ExcelCandidates must possess the ability to conduct superior follow-up, along with excellent interpersonal, verbal, and written communication skillsKnowledge in internet-based research, personal workstations/desktop applicationsStrong organizational and analytical skills. Ability to prioritize and coordinate multiple processes/projectsAnalytical and problem-solving skillsTeam orientation, enthusiasm, professionalism and strong work ethic with high level of integrity and ethicsPreferred Qualifications:
Experience working with regulatory or risk issues preferredSIE or Series 7 preferred, but not requiredCost basis and tax knowledge is preferred, but not required.In addition to the salary range, this role is eligible for bonus or incentive opportunities.
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Why work for us?
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry.
We offer a competitive benefits package to our full-time employees that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance Application FAQsSoftware Powered by iCIMS
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