JOB TITLE: ADVANCED SPECIALIST, SOLUTIONS

ROLE SUMMARY

Solutioning Experts at this tier lead the creation of critical solution proposals, delivering deep subject expertise for unique client challenges that require tailored designs and innovative thinking. They are called upon to resolve advanced technical hurdles, refine integration points, or develop proofs of concept—ensuring each proposal stands up to scrutiny and aligns with real-world delivery capabilities. Peer guidance, troubleshooting, and technical reviews are central to their day-to-day, and they are trusted to deliver on highly complex tasks while ensuring input from narrower experts is considered and synthesized.

KEY PERFORMANCE INDICATORS

Completed proposals display a clear, logical structure, underpinned by robust technical choices, and are highly rated during internal and client review cycles. Individual ownership of key proposal sections is reflected in accuracy, technical depth, and relevance. Handover to implementation teams is efficient, and subsequent delivery aligns closely with original design parameters in the majority of cases.

BEHAVIORAL EXPECTATIONS

Customer Centricity is demonstrated through precise translation of verbal requirements into actionable design features. Raising the Performance Bar is evident in framing risk transparently and helping teams learn from errors. Exceptional Collaboration for Value takes the form of frequent, solutions-focused discussions with both sales and delivery peers. Our Leaders Inspire when they invite input, show humility in problem-solving, and contribute to a sense of shared progress on the team.

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Key Responsibilities

Solution Pre-Sales & GTM Strategic Account Leadership
    •    Lead pre-sales solution strategy for Higher Education accounts across MEA+, supporting complex digital and AI-driven learning transformations.
    •    Partner closely with Sales leadership to shape GTM strategies, value propositions, and competitive positioning.
    •    Own strategic solution engagement with senior stakeholders (Presidents, Provosts, Deans, CIOs, Digital Transformation leaders).
    •    Translate institutional challenges into end-to-end solution architectures, including platforms, services, analytics, and AI capabilities.
    •    Lead executive-level solution presentations, workshops, and proposal support, Webinars,  aligning outcomes with institutional priorities.

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Digital Adoption & Transformation (Solution Design Focus)
    •    Design Digital Adoption Plans (DAPs) during pre-sales and early implementation phases to ensure scalable, sustainable adoption & mover from print to digital plan. 
    •    Define success models for AI-enabled learning ecosystems, adaptive learning platforms, and data-driven insights.
    •    Act as a trusted solution advisor, aligning pedagogy, technology, and workforce readiness with institutional goals.
    •    Ensure solution feasibility, scalability, and long-term impact before and during deployment.

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Solutions, Services & Faculty Enablement
    •    Lead the Higher Education Solutions & Services portfolio, including:
    •    Faculty Advisors Programs
    •    Enablement and training frameworks
    •    Best-practice playbooks and success narratives
    •    Design service-led solution offerings that support faculty adoption and institutional change management.
    •    Collaborate with academic leadership to align curriculum innovation, digital pedagogy, and platform utilization.
    •    Ensure seamless handover from pre-sales to delivery and ongoing services teams.
Working with Pricing & R&P team.  

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Revenue Enablement & Value Expansion
    •    Support revenue growth by enabling value-based selling, expansion use cases, and solution-led upsell opportunities.
    •    Collaborate with Sales, Product, and Marketing to refine GTM motions, messaging, and regional campaigns.
    •    Contribute to customer advocacy and reference programs through strong solution outcomes and success storytelling.
    •    Actively support pipeline acceleration by reducing solution risk and increasing deal confidence.

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Data, Insights & Service Governance
    •    Define success metrics, KPIs, and adoption benchmarks as part of solution and service design.
    •    Use platform analytics and insights to inform solution optimization and continuous improvement.
    •    Establish governance frameworks that ensure consistent service quality and customer excellence across enterprise and government accounts.
    •    Provide feedback loops to Product teams based on regional market and customer insights.

QUALIFICATIONS
    •    At least 5 years of experience in Sales, Education Field
    •    Arabic Native Speaker
    •    Willing to travel occasionally as this role covers MEA+