Advanced Specialist, Customer Success 

Description: In this role, you will act as a trusted quality partner to schools and colleges delivering Pearson vocational qualifications, ensuring they are confident, compliant and set up for learner success. 

This role aligns to industry-level titles such as Quality Nominee, Vocational Quality Assurance Manager, Quality Assurance Manager (Education), Education Quality Consultant and Vocational Programme Quality Lead. 

The Role 

At Pearson, quality isn’t a process — it’s a promise to learners and educators. 

As a Vocational Quality Assurance Manager, you will be the expert guide for centres delivering BTEC and other vocational qualifications. You’ll support Quality Nominees, Lead Internal Verifiers, Assessors and centre teams to navigate quality assurance confidently — from onboarding through to successful learner certification. 

In your first six months, you’ll build trusted relationships with new, key and developing centres, ensuring they feel supported, informed and empowered. You’ll play a visible role in improving clarity, strengthening quality processes and driving customer confidence. 

What makes this role different? You won’t just respond to queries — you’ll shape the experience. You’ll influence how quality assurance is understood and delivered at scale, helping thousands of learners progress each year through robust and supportive quality practices. 

What You’ll Own 

This role is about ownership, not administration. 

You will: 

Champion quality assurance across your centre portfolio, ensuring processes are understood, embedded and delivered effectively. 

Lead onboarding and proactive support for new and priority centres, making it simple to get started and succeed with Pearson vocational qualifications. 

Deliver high-impact virtual events, clinics and resources that enable centres to self-serve with confidence. 

Act as a visible, trusted face of Pearson Quality, building long-term relationships that support retention and growth. 

Identify themes, risks and opportunities, feeding insight back into the wider business to continuously improve the customer experience. 

Success in this role means centres feel confident, informed and supported — and learners are certified smoothly, on time and in line with regulatory expectations. 

About You 

You bring strong experience in vocational education, quality assurance or centre delivery, and you understand the realities of schools and FE environments. 

You’re someone who: 

Builds credibility quickly and communicates with clarity and empathy. 

Balances regulatory rigour with a pragmatic, solutions-focused mindset. 

Thrives in a collaborative environment and confidently partners across teams. 

Takes ownership, follows through, and raises the bar for customer experience. 

Remains calm, organised and adaptable when priorities shift. 

Whether you’ve worked as a Quality Nominee, Internal Verifier, curriculum lead or in a quality-focused customer success role, you combine operational knowledge with a genuine commitment to supporting educators and learners. 

What You’ll Get 

This is an opportunity to shape how quality assurance is experienced by nearly 5,000 schools and 500 FE centres — and growing. 

You’ll: 

Develop deep expertise in vocational quality models and regulatory practice. 

Influence improvements across onboarding, communication and customer support. 

Work in a collaborative, home-based team with meaningful national impact. 

Build senior stakeholder relationships across Pearson and centre leadership teams. 

Contribute directly to learner outcomes at scale. 

At Pearson, quality is central to our mission — and in this role, your work will directly support learners to achieve and progress with confidence. 

Ready to make an impact? 
Apply now and help shape what’s next for vocational education at Pearson. 

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