**About the Role** As an Enterprise Customer Success Manager, you will play a pivotal role in driving the success of Pearson’s most strategic enterprise partnerships. You will be responsible for ensuring adoption, engagement, and measurable impact of Pearson’s English Language Learning solutions, primarily through the Versant and Mondly platforms, across global learning and talent development ecosystems. This role requires a strategic mindset, deep expertise in enterprise customer success, and the ability to navigate complex stakeholder environments. You will collaborate cross- functionally with Sales, Delivery, Product, and Marketing teams to deliver exceptional value and outcomes, while identifying opportunities to expand and evolve each partnership. **Key Responsibilities** Strategic Partnership Management •Serve as the primary Customer Success contact for strategic enterprise customers. •Build trusted relationships across learning, HR, and business units to ensure alignment with customer goals and priorities. Customer Onboarding & Adoption •Partner with the Delivery team to ensure a seamless onboarding experience. •Drive adoption of Versant and Mondly platforms across global teams, ensuring high engagement and utilization. Program Optimization & Expansion •Guide customers in optimizing their digital assessment and learning strategies using Pearson’s ecosystem. •Identify opportunities for program expansion, innovation, and deeper integration into customer workflows. Customer Advocacy & Feedback Loop•Act as the customer’s advocate within Pearson, capturing feedback, surfacing challenges, and ensuring timely resolution. •Provide strategic insights to influence product development and roadmap decisions. Success Planning & Health Monitoring •Develop and maintain Success & Growth Plans tailored to each customer’s goals. •Monitor customer health using internal tools, proactively addressing risks and ensuring high satisfaction. Renewal & Growth Enablement •Collaborate with Sales to support renewal and expansion efforts. •Identify upsell opportunities by aligning Pearson’s evolving solutions with customer needs. Cross-Functional Collaboration •Work closely with internal teams to ensure customer success is supported across all touchpoints—from technical support to executive engagement. •Partner with the Support team to ensure customers receive timely guidance and resolution during escalations and maintain a consistent feedback loop for continuous improvement. **What You Bring** •Proven experience in Customer Success, preferably supporting enterprise-level clients. •Experience managing strategic accounts in tech, learning, or HR environments. •Strong understanding of digital learning, assessment, workforce development, and enterprise learning ecosystems. •Exceptional relationship-building, communication, and project management skills. •Ability to navigate complex organizations and influence stakeholders at all levels. •Data-driven mindset with experience using customer success platforms. •Comfortable working in a fast-paced, evolving environment with a high degree of autonomy. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** Customer Success **Job Family:** GO\_TO\_MARKET **Organization:** English Language Learning **Schedule:** FULL\_TIME **Workplace Type:** Remote **Req ID:** 22301 \#LI-REMOTE