The **Advanced Network Support Analyst** is technical lead role, responsible for the advanced analysis and operational support for the Global Network, which may include: conduct network investigations, leading the rapid response and resolution to major incidents, and developing proactive proposals for optimization and improvements of the global network operation. She/He will also be acting as network operations lead when required, leading the resources assigned during your Shift of the Global Network platform. He/She will be in charge to oversee the work assignment, supervision, and overall performance of the technical resources and the quality of the operation. Responsibilities: • Be responsible for the operational support of the Citi’s global network, which includes multiple platforms, manufacturers, and technologies. Leading the teams and resources under his/her responsibility during the Shift. • Provide workload assignments and technical supervision of the agents in charge during the Shift and compliance with the operational and quality metrics of the platform. • Provide fast response to problems of high priority, severity, and impact. • Act directly on incidents and tasks of greater complexity or priority assigned to the group and Shift in charge. • Excellent interpersonal relations and communication and persuasive skills; be able to manage communication with multiple audiences during problem-solving and crisis management. Exhibit excellent documentation practices. Capable to Deliver relevant analysis and reporting. • Ability to quickly analyze and identify resolution strategies for complex and high-impact problems in real-time and lead multidisciplinary teams. • Contribute to the training and skills development of the assigned technical teams. • Develop trust relationships with counterparts in other regions and with multiple stakeholders. • Early completion of assigned tasks and • Documentation and strict order in operation in charge. • Compliance with all organization policies, processes, and best practices, always exhibiting the highest standards. Requirements: • Over three years of experience as a network operations leader. • Experience in networks and telecommunications in large-scale environments, such as Carrier, Manufacturers, Multi-Account Global Services, or a large-scale enterprise environment. • Effective oral and written communication skills. • Effective diagnostic and analysis skills. Mature analytical and communications skills. • Ability to communicate technical concepts to a non-technical audience. • Experience in Financial Services or a broad global or complex environment preferred. • Ability to provide rapid response to problems, leading multidisciplinary teams virtually. • Ability to work with personal and virtual teams and work under pressure or for rapid resolution of critical incidents. Education: • Bachelor's degree, technical education, or equivalent experience • CCIE or CCNP certification and equivalent experience and skills. • Extensive knowledge of routing protocols, VPNs, high availability environments, carrier management, critical applications, data center infrastructure, among others. • Preferred knowledge in network programmability and automation and software-defined networking. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Infrastructure ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.