Every team member at the Greater Philadelphia YMCA is guided by our principle of Connecting People to Healthier Lives. Does that sound like you?

 

Our Advanced Membership Director will directly impact our members and communities by overseeing membership operations and personnel to deliver effective member services. 

 

Some rewards for joining our team: 

Free YMCA membership - access to all branches! 

Flexible work schedule

Sweet discounts on child care and summer camp programs

Planning for your future? Ask us how we do it at the Y- it's awesome!

What is needed for this job:

Bachelors degree or equivalent

2+ years experience in hospitality, retail, recreation management or other relevant industries

2+ years experience managing 50+ team members

2+ years experience managing Profit and Loss statements/revenue/EBITDA budgets

Experience in staff supervision, committees and in providing leadership to groups

Ability to operate PC, use spreadsheets, word processing and related software

Excellent oral and written communication skills

Ability to recruit and motivate staff

The responsibilities we will trust you with:

Recruit, train, schedule, supervise, develop and track certifications of staff to deliver high quality programs and services that respond to member needs

Manage the daily operations and personnel of the department

Ensure adherence to association membership quality standard

Ensure delivery of high quality services that exceed member expectations

Oversee the development and implementation of membership improvement plans, membership committees and retention strategies

 Develop and implement community outreach to serve more membership in the community 

Cultivate relationships with community groups

Establish achievable monthly member’s goals and projections for branch membership growth utilizing sales and retention strategies

Provide branch coordination to all departments to ensure successful communication, special events and program growth

Coordinate/train volunteers that work specifically in areas of assignment

What you can expect:

Support from an amazing team

Opportunities to learn & grow

Being a part of a non-profit organization that works to make the community stronger